Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    37 Threads 412 Posts 168 Online viewers
    Last Post: Introduce yourself! by
    Posts: 412 / Threads: 37 / Online viewers: 168
  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,358 Threads 3,875 Posts 700 Online viewers
    Last Post: Low cost Heater by
    Posts: 3,875 / Threads: 1,358 / Online viewers: 700
  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    88 Threads 298 Posts 85 Online viewers
    Last Post: Prize winners by
    Posts: 298 / Threads: 88 / Online viewers: 85
  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    24 Threads 49 Posts 83 Online viewers
    Last Post: Does anyone win the... by
    Posts: 49 / Threads: 24 / Online viewers: 83
  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    47 Threads 82 Posts 80 Online viewers
    Last Post: What Energy High 5 Actions do... by
    Posts: 82 / Threads: 47 / Online viewers: 80
  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    16 Threads 21 Posts 51 Online viewers
    Last Post: Hun not connecting to meters by
    Posts: 21 / Threads: 16 / Online viewers: 51
  • Low cost Heater
    @lubymaria I am so pleased! There were some quite reasonably priced ones on there! It's always cheaper to heat the room rather that the whole home.... see more
  • Does anyone win the competitions
    @Katherine76 Keep entering! You have to be in it to win it! 🤗🤩 see more
  • Does anyone win the competitions
    @JockyB Oh WOWWWW that is SO amazing! So happy to hear this for you! I have a really old iPad that is over 12 years old that's still going and I love... see more
  • Adding a new debit card
    @Coffeelover57 Hi there! Have you tried topping up with the new card and then it'll give you the option to add that as your chosen payment card 🤗... see more
  • Trying to contact
    @Lyng37 Sorry to hear that! Is there anything I can do to help as your Community Manager? ​​​​​​​Rebecca see more
  • Adding a new debit card
    I want to add a new debit card but when I go to "Cards" in my wallet, there is only the facility to remove the old cards, there is nothing there to... see more
  • Does anyone win the competitions
    @Tree73 I've been a customer for 5 years and I've never won a thing! see more
  • Trying to contact
    Be been trying to contact you the live chat for over an hour I’m trying to get help see more
  • Low cost Heater
    Thank you Rebecca, definitely helpful ☺️ see more
  • Utilita Warm Home Discount - Payment Dates
    @Dell681 We have not sent any communications out to confirm who has been successful as of yet. These comms will be going out in the next couple of... see more
  • Utilita Warm Home Discount - Payment Dates
    When do we find out if we have been successful? I live in scotland see more
  • Introduce yourself!
    @cassie I am pleased to hear it - apologies on the delayed response. Let me know if there is anything else I can do! Thanks, Rebecca - your... see more
  • Introduce yourself!
    Hi Rebecca l managed to fix it myself it myself ​​​​​​​thanks Rebecca see more
  • Inhome display not commissioned
    Yes I did have to keep ringing up for months if not a year or so they see more
  • Inhome display not commissioned
    Did they do it, automatically cancelled my engineer visit a few months back? see more
  • Smart Score
    @Alysonukuk2003 Hi there, Rebecca - your Community Manager here. Please can you have been replying to Suzan, however, she does not actually... see more
  • peaking to an agent😡😡
    @DavidLanham290561 Can you please try again now. 🤗 see more
  • peaking to an agent😡😡
    @Rebecca I have tried but I received a message stating that you cannot receive any messages until you free up some space ​​​​​​​ see more
  • Warm home discount
    You'll find all the details in this helpful post we've put together here. Utilita Warm Home Discount - Payment Dates Thanks, Rebecca see more
  • peaking to an agent😡😡
    @DavidLanham290561 I had to delete your response as you had published personal details on this public end of the post. Please re-send them to me... see more
  • My Utilita App not working properly
    The app is useless, before I moved home it was never giving me the correct reading but I use to use it for topping up but it won’t even let me do... see more
  • Warm home discount
    I live in england see more
  • Low cost Heater
    @lubymaria Hi there and welcome to the Community! 🤗 That is a very good question, which I am sure other member would also love to know, especially... see more
  • Customer services
    @Jackyevs Hello there, I did reply to your last post 🤗 Hi there! We have one contact centre that is evenly distributed across the UK and South... see more
  • Warm home discount
    @Lizzie Hi - do you live in England/Wales or Scotland? Rebecca see more
  • Introduce yourself!
    @cassie Hi and welcome to the community. Is this still the case? ​​​​​​​Rebecca see more
  • Customer services
    I have tried to report a broken IHD unit since Saturday. I can't phone the South Africa number as I get charged £4.91 a minute. How on earth are we... see more
  • Warm home discount
    Am I entitled to the warm home discount how can I find out see more
  • Low cost Heater
    Hi there, I have been with Utilita since February 2024 and live in a 1 bed flat with storage heaters. I work 2 jobs just to basically get by each... see more
  • Broken IHD
    @Jackyevs Hi there! We have one contact centre that is evenly distributed across the UK and South Africa. All agents are equipped to help exactly... see more