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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 412 Posts 5 Online viewersLast Post: Introduce yourself! byPosts: 412 / Threads: 37 / Online viewers: 5 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,357 Threads 3,871 Posts 288 Online viewersLast Post: Trying to contact byPosts: 3,871 / Threads: 1,357 / Online viewers: 288 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 9 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 9 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 47 Posts 5 Online viewersLast Post: Does anyone win the... byPosts: 47 / Threads: 24 / Online viewers: 5 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 7 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 7 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 3 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 3
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@Tree73 I've been a customer for 5 years and I've never won a thing! see more
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Be been trying to contact you the live chat for over an hour I’m trying to get help see more
- 14 Hours Ago
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Thank you Rebecca, definitely helpful ☺️ see more
- 19 Hours Ago
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@Dell681 We have not sent any communications out to confirm who has been successful as of yet. These comms will be going out in the next couple of... see more
- 20 Hours Ago
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When do we find out if we have been successful? I live in scotland see more
- 23 Hours Ago
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@cassie I am pleased to hear it - apologies on the delayed response. Let me know if there is anything else I can do! Thanks, Rebecca - your... see more
- 1 Day Ago
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Hi Rebecca l managed to fix it myself it myself thanks Rebecca see more
- 1 Day Ago
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Yes I did have to keep ringing up for months if not a year or so they see more
- 1 Day Ago
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Did they do it, automatically cancelled my engineer visit a few months back? see more
- 1 Day Ago
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@Alysonukuk2003 Hi there, Rebecca - your Community Manager here. Please can you have been replying to Suzan, however, she does not actually... see more
- 1 Day Ago
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@DavidLanham290561 Can you please try again now. 🤗 see more
- 1 Day Ago
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@Rebecca I have tried but I received a message stating that you cannot receive any messages until you free up some space see more
- 1 Day Ago
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You'll find all the details in this helpful post we've put together here. Utilita Warm Home Discount - Payment Dates Thanks, Rebecca see more
- 1 Day Ago
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@DavidLanham290561 I had to delete your response as you had published personal details on this public end of the post. Please re-send them to me... see more
- 1 Day Ago
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The app is useless, before I moved home it was never giving me the correct reading but I use to use it for topping up but it won’t even let me do... see more
- 1 Day Ago
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@lubymaria Hi there and welcome to the Community! 🤗 That is a very good question, which I am sure other member would also love to know, especially... see more
- 1 Day Ago
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@Jackyevs Hello there, I did reply to your last post 🤗 Hi there! We have one contact centre that is evenly distributed across the UK and South... see more
- 1 Day Ago
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@Lizzie Hi - do you live in England/Wales or Scotland? Rebecca see more
- 1 Day Ago
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@cassie Hi and welcome to the community. Is this still the case? Rebecca see more
- 1 Day Ago
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I have tried to report a broken IHD unit since Saturday. I can't phone the South Africa number as I get charged £4.91 a minute. How on earth are we... see more
- 1 Day Ago
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Am I entitled to the warm home discount how can I find out see more
- 1 Day Ago
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Hi there, I have been with Utilita since February 2024 and live in a 1 bed flat with storage heaters. I work 2 jobs just to basically get by each... see more
- 1 Day Ago
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@Jackyevs Hi there! We have one contact centre that is evenly distributed across the UK and South Africa. All agents are equipped to help exactly... see more
- 1 Day Ago
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@delcarmo Hi there! You should have either an In-Home Display (the white or black little box that you can move around). The second option would be... see more
- 1 Day Ago
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@DavidLanham290561 Hi there! Sorry to hear this - I do know that Mondays are particularly busy for the phone lines. Could you please pop me a... see more
- 2 Days Ago
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@DavidLanham290561 Hi there - is there anything I can do to help? Thanks, Rebecca see more
- 2 Days Ago
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How do I get someone to answer your phones? see more
- 2 Days Ago
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I have made numerous attempts to speak to an agent without success!! I'm looking to start an account with this energy company but if this is an... see more
- 2 Days Ago
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@delcarmo Hi - here is a helpful article on the different ways you can top-up. Ways to Top-up with Utilita How to: Manually enter your top-up on... see more
- 2 Days Ago
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