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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 24 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 24 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,294 Threads 3,670 Posts 106 Online viewersLast Post: Smart meter byPosts: 3,670 / Threads: 1,294 / Online viewers: 106 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 29 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 29 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 9 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 9 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 2 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 2 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 5 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 5
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I've had a smart meter for has and electricity today, the hand unit is showing has but not electric, I topped both up by £50. Using the app but... see more
- 1 Day Ago
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@prakash1160 Hi there 👋 AutoPay is linked directly to the saved card, due to how the permissions around taking the payments are. With this in... see more
- 1 Day Ago
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Message saying reply YES to short code to 88454 and I will be called back to arrange a visit but having tried several time I get a 'not sent' from my... see more
- 1 Day Ago
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Hey I have been waiting now for the unit rates I am charged to drop in line with the July 1st Price Cap. But they have not. Can anyone advise when... see more
- 1 Day Ago
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I have a new Debit card which I have updated and saved as default card but can't delete the old one as it is linked to auto-pay. Any suggestions how... see more
- 2 Days Ago
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@Gosport69 Hi there - we are no longer taking on any new customers at present. Sorry for any disappointment this causes. We do not have any future... see more
- 3 Days Ago
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When will Utilita start taking new customers please? The phone number say 'this line is only for new customers, than they go on to tape on how to... see more
- 1 Week Ago
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@Trickye Hi there! How strange, I have never heard that before! Is there anything else that may be causing this to interfere with with the main gas... see more
- 1 Week Ago
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@melissa26503 Hi there, As I have explained before, you are not forced to use Friendly Credit hours - it is purely there to stop people going off... see more
- 1 Week Ago
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@Jacci Morning! 👋 Nice to hear from you and hope you're well. Welcome to the Community and lovely to hear from you. Wow that is so great to... see more
- 1 Week Ago
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I have topped up my electric meter since last week £90 to only got £5 plus my emergency credit yea it went over on to friendly credit this is the... see more
- 1 Week Ago
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Hi all I have a issue with my outside gas meter that keeps making a loud vibration noise whenever I turn on the tap or heating, can't seem to find... see more
- 1 Week Ago
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@Rebecca hello im jackie a carer from sunderland i am about to switch to utilita in 2 days 😃 see more
- 1 Week Ago
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Its the same email address that I've used to access the Alexa Skill previously. It always worked fine before. I've made sure my smartphone... see more
- 2 Weeks Ago
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@Queerest Hi there! 👋 That sounds a bit odd - sorry to hear it's coming up blank. I am just wondering if the emails match on the accounts and... see more
- 2 Weeks Ago
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@Sean1904 Sorry to hear that! Please can you pop me a direct mail using the link in my signature with your customer ref number and/or full address... see more
- 2 Weeks Ago
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Does anyone have any idea how to link the MyUtilita Alexa Skill App to MyUtilita?? I've used the app previously, and it worked perfectly. After... see more
- 2 Weeks Ago
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Been working fine for just over a year and now the gas meter has stopped communicating again meaning I have to manually top up but find it hard as... see more
- 2 Weeks Ago
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@melissa26503 Hi there Melissa. If you need an urgent call, please use the link in my signature to private mail me your full name, address & best... see more
- 3 Weeks Ago
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