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This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.

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Last Post: Introduce yourself! by
Rebecca

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Help & Support

Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!

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Last Post: Trying to contact by
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Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

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Last Post: Prize winners by
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Utilita Giving

Everything on our Charity Partners and latest charity work and news!

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Last Post: Does anyone win the... by
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Become a Bill Buster!

All the top tips on how to save energy at home.

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Last Post: What Energy High 5 Actions do... by
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Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

16 Threads 21 Posts 23 Online viewers
Last Post: Hun not connecting to meters by
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Older Activity
Does anyone win the competitions

@Tree73 I've been a customer for 5 years and I've never won a thing! see more

by Katherine76
- 7 Hours Ago
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Trying to contact

Be been trying to contact you the live chat for over an hour I’m trying to get help see more

by Lyng37
- 14 Hours Ago
- 0
  
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Low cost Heater

Thank you Rebecca, definitely helpful ☺️ see more

by lubymaria
- 20 Hours Ago
- 2
  
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- 10312
  
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Utilita Warm Home Discount - Payment Dates

@Dell681 We have not sent any communications out to confirm who has been successful as of yet. These comms will be going out in the next couple of... see more

by Rebecca
- 21 Hours Ago
- 2
  
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Utilita Warm Home Discount - Payment Dates

When do we find out if we have been successful? I live in scotland see more

by Dell681
- 1 Day Ago
- 2
  
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Introduce yourself!

@cassie I am pleased to hear it - apologies on the delayed response. Let me know if there is anything else I can do! Thanks, Rebecca - your... see more

by Rebecca
- 1 Day Ago
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Introduce yourself!

Hi Rebecca l managed to fix it myself it myself thanks Rebecca see more

by cassie
- 1 Day Ago
- 296
  
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Inhome display not commissioned

Yes I did have to keep ringing up for months if not a year or so they see more

by Liam
- 1 Day Ago
- 6
  
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Inhome display not commissioned

Did they do it, automatically cancelled my engineer visit a few months back? see more

by Mavis28
- 1 Day Ago
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Smart Score

@Alysonukuk2003 Hi there, Rebecca - your Community Manager here. Please can you have been replying to Suzan, however, she does not actually... see more

by Rebecca
- 1 Day Ago
- 8
  
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peaking to an agent😡😡

@DavidLanham290561 Can you please try again now. 🤗 see more

by Rebecca
- 1 Day Ago
- 4
  
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- 0
  
  thumbs up
- 20868
  
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peaking to an agent😡😡

@Rebecca I have tried but I received a message stating that you cannot receive any messages until you free up some space see more

by DavidLanham290561
- 1 Day Ago
- 4
  
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Warm home discount

You'll find all the details in this helpful post we've put together here. Utilita Warm Home Discount - Payment Dates Thanks, Rebecca see more

by Rebecca
- 1 Day Ago
- 3
  
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- 0
  
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peaking to an agent😡😡

@DavidLanham290561 I had to delete your response as you had published personal details on this public end of the post. Please re-send them to me... see more

by Rebecca
- 1 Day Ago
- 4
  
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- 0
  
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- 20868
  
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My Utilita App not working properly

The app is useless, before I moved home it was never giving me the correct reading but I use to use it for topping up but it won’t even let me do... see more

by Seanpalmer1969
- 1 Day Ago
- 7
  
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Warm home discount

I live in england see more

by Lizzie
- 1 Day Ago
- 3
  
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- 16796
  
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Low cost Heater

@lubymaria Hi there and welcome to the Community! 🤗 That is a very good question, which I am sure other member would also love to know, especially... see more

by Rebecca
- 1 Day Ago
- 2
  
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- 10312
  
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Customer services

@Jackyevs Hello there, I did reply to your last post 🤗 Hi there! We have one contact centre that is evenly distributed across the UK and South... see more

by Rebecca
- 1 Day Ago
- 1
  
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- 9090
  
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Warm home discount

@Lizzie Hi - do you live in England/Wales or Scotland? Rebecca see more

by Rebecca
- 1 Day Ago
- 3
  
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- 0
  
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- 16796
  
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Introduce yourself!

@cassie Hi and welcome to the community. Is this still the case? Rebecca see more

by Rebecca
- 1 Day Ago
- 296
  
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- 0
  
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- 1180293
  
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Customer services

I have tried to report a broken IHD unit since Saturday. I can't phone the South Africa number as I get charged £4.91 a minute. How on earth are we... see more

by Jackyevs
- 1 Day Ago
- 1
  
  replies
- 0
  
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Warm home discount

Am I entitled to the warm home discount how can I find out see more

by Lizzie
- 1 Day Ago
- 3
  
  replies
- 0
  
  thumbs up
- 16796
  
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Low cost Heater

Hi there, I have been with Utilita since February 2024 and live in a 1 bed flat with storage heaters. I work 2 jobs just to basically get by each... see more

by lubymaria
- 1 Day Ago
- 2
  
  replies
- 1
  
  thumbs up
- 10312
  
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Broken IHD

@Jackyevs Hi there! We have one contact centre that is evenly distributed across the UK and South Africa. All agents are equipped to help exactly... see more

by Rebecca
- 2 Days Ago
- 1
  
  replies
- 0
  
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Gas bill /cost

@delcarmo Hi there! You should have either an In-Home Display (the white or black little box that you can move around). The second option would be... see more

by Rebecca
- 2 Days Ago
- 1
  
  replies
- 0
  
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- 11234
  
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peaking to an agent😡😡

@DavidLanham290561 Hi there! Sorry to hear this - I do know that Mondays are particularly busy for the phone lines. Could you please pop me a... see more

by Rebecca
- 2 Days Ago
- 4
  
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- 0
  
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- 20868
  
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Introduce yourself!

@DavidLanham290561 Hi there - is there anything I can do to help? Thanks, Rebecca see more

by Rebecca
- 2 Days Ago
- 296
  
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- 0
  
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- 1180293
  
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Introduce yourself!

How do I get someone to answer your phones? see more

by DavidLanham290561
- 2 Days Ago
- 296
  
  replies
- 1
  
  thumbs up
- 1180293
  
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peaking to an agent😡😡

I have made numerous attempts to speak to an agent without success!! I'm looking to start an account with this energy company but if this is an... see more

by DavidLanham290561
- 2 Days Ago
- 4
  
  replies
- 0
  
  thumbs up
- 20868
  
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Energy Bills Payments - Popular Questions

@delcarmo Hi - here is a helpful article on the different ways you can top-up. Ways to Top-up with Utilita How to: Manually enter your top-up on... see more

by Rebecca
- 2 Days Ago
- 37
  
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- 0
  
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Latest discussions

Trying to contact

By Lyng37
14 Hours Ago 0 Replies
Customer services

By Jackyevs
1 Day Ago 1 Replies
Warm home discount

By Lizzie
1 Day Ago 3 Replies
Low cost Heater

By lubymaria
1 Day Ago 2 Replies

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
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