utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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  • 5,121
    total posts

    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 422 Posts 2 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 422 / Threads: 39 / Online viewers: 2

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,406 Threads 4,069 Posts 22 Online viewers
      Last Post: Getting beyond a joke now. by
      stj2006
      Posts: 4,069 / Threads: 1,406 / Online viewers: 22

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 277 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 298 / Threads: 88 / Online viewers: 277

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 7 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 7

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      49 Threads 97 Posts 5 Online viewers
      Last Post: Power Payback by
      Rebecca
      Posts: 97 / Threads: 49 / Online viewers: 5

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 1 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 1
    • Getting beyond a joke now.
      So is it the first 60kw at higher rate or first 180kw as app is saying first 180kw. This is even more frustrating, miss-selling and false... see more
      by stj2006
      • 10 Hours Ago
      • 2
        replies
      • 0
        thumbs up
      • 49
        views
    • Getting beyond a joke now.
      So if they can't talk to your smart meter your charged a monthly rate per kw at 58p then after 60+kw it drops down. This was not stated or made clear... see more
      by stj2006
      • 11 Hours Ago
      • 2
        replies
      • 0
        thumbs up
      • 49
        views
    • Getting beyond a joke now.
      I've checked my electric meter. It is charging me 0.58p or there abouts for all the days usage not just the first 2kw. Yesterday I used 30.7kw and it... see more
      by stj2006
      • 11 Hours Ago
      • 2
        replies
      • 0
        thumbs up
      • 49
        views
    • Not commissioned meter.
      @Rebecca hi! They’ve been in touch, and no doubt very busy today with this storm! Anyway, another engineer visit scheduled. see more
      by Broon
      • 1 Day Ago
      • 5
        replies
      • 0
        thumbs up
      • 178
        views
    • Not commissioned meter.
      @Broon Hi there - It will be because they are waiting on an update from the SmartMop Team 😊 As soon as they give an update they will then be in... see more
      by Rebecca
      • 1 Day Ago
      • 5
        replies
      • 0
        thumbs up
      • 178
        views
    • Gas display not showing correctly
      Hi Rebecca. The IHD is now showing again. It randomly appeared last night? I have tried for approx a week to get through the chat but it had kept... see more
      by Dizib
      • 1 Day Ago
      • 2
        replies
      • 0
        thumbs up
      • 113
        views
    • Not commissioned meter.
      @Rebecca - I received a call yesterday and they stated they were investigating and I would receive a call back last night once he had spoken with the... see more
      by Broon
      • 2 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 178
        views
    • Utilita Power Payback 2024 – 2025
      Hi Rebecca, I keep trying, sat in front of chat window only for it to kick me out every single time without getting to speak to anyone. It's... see more
      by stj2006
      • 3 Days Ago
      • 12
        replies
      • 0
        thumbs up
      • 10738
        views
    • savings wallet
      @MelissaB Hi there! Keen to get this escalated on your behalf. I will need you to use the link in my signature to send me a private mail and... see more
      by Rebecca
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 93
        views
    • Not commissioned meter.
      Thanks Rebecca, thats the mail now sent. see more
      by Broon
      • 3 Days Ago
      • 5
        replies
      • 1
        thumbs up
      • 178
        views
    • savings wallet
      having problems with savings wallet savings just loading tried on app / google other devices all the same customer support team dont have no... see more
      by MelissaB
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 93
        views
    • Power up
      @Staceygrace10 Hey there! How strange! Sorry to hear that! Can you pop me a private mail using the link in my signature and I can get this... see more
      by Rebecca
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 75
        views
    • Power up
      Power up is not working, it says I still have an application in process which I don’t and owe no money from previous times see more
      by Staceygrace10
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 75
        views
    • IHD and app not connecting
      @Tee93 Oh no, sorry to hear this! Especially with all the time trying to get it sorted. Can you pop me a private mail using the link in my... see more
      by Rebecca
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 569
        views
    • Top up
      @Kez63 Hey Kez, was this on your gas or electric - and is this still the case? Thanks, ​​​​​​​Rebecca see more
      by Rebecca
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 100
        views
    • Not commissioned meter.
      @Broon Hey there and welcome to the Community - how are you? Oh no, sorry to hear this! Especially with all the time trying to get it sorted. ... see more
      by Rebecca
      • 3 Days Ago
      • 5
        replies
      • 1
        thumbs up
      • 178
        views
    • Top up
      Why hadn't my top up been added to my account after 2 hours is this a fault money has come out of my bank see more
      by Kez63
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 100
        views
    • Not commissioned meter.
      Hi, newbie here! Had smart meters and IHD installed 2 weeks ago. 2 engineer visits and still not updating IHD nor app. Tried calling many times but... see more
      by Broon
      • 4 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 178
        views
    • IHD and app not connecting
      @Rebecca ​​​​​​​Hello Rebecca , sadly the case is still opened as it's not been resolved see more
      by Tee93
      • 4 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 569
        views
    • Connect to WiFi - App issue!
      @Shahbaz420 Hi there! Have you called in to to Utilita Contact Centre to get this looked into? They will have access to the back end of your... see more
      by Rebecca
      • 4 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 71010
        views
    • Broken smart hub
      Hi @Kez63, I will be happy to have a look into this for you if it’s been over a month then it is possible that it has been lost in transit.... see more
      by Dean
      • 4 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 182
        views
    • Gas display not showing correctly
      @Dizib Hey there! Sorry to hear this! Have you tried calling into the Contact Centre to get this reported? They will have access to your back end of... see more
      by Rebecca
      • 4 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 113
        views
    • Support Needed for Monitor Connection Issue
      @Eugeniy Hey there! Can you pop me your full address and account number via private mail using the link in my signature and I can get this escalated... see more
      by Rebecca
      • 4 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 180
        views
    • IHD and app not connecting
      @Tee93 Hey there! Is this still the case? see more
      by Rebecca
      • 4 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 569
        views
    • Gas display not showing correctly
      My gas display is not showing correctly. I have topped up regularly, I had over 100 pounds in savings however. The gas cut out at the beginning of... see more
      by Dizib
      • 5 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 113
        views
    • Broken smart hub
      I have tried the chat line they said over a month they would send one out still hasn't arrived chat line not very good ask for proof it's been sent... see more
      by Kez63
      • 5 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 182
        views
    • Broken smart hub
      Hi @Kez63, I am sorry to hear that your IHD has stopped working, to request a new one any of our agents will be able to action this and you can... see more
      by Dean
      • 5 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 182
        views
    • Broken smart hub
      Hi my smart hub has stopped working the screen just went blank I've had it since they first come out how do I get a new one see more
      by Kez63
      • 5 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 182
        views
    • Smart meter upgrade
      Hi @bigjye2312, I am able to confirm that this is one of the SMS used by us here at Utilita these messages are usually sent to customers that are... see more
      by Dean
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 193
        views
    • Connect to WiFi - App issue!
      @Rebecca I'm having the same issue on my iphone 12 pro max, the app is updated, ios is updated also to the latest version, I've deleted the app,... see more
      by Shahbaz420
      • 6 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 71010
        views