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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 21 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 21 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,282 Threads 3,644 Posts 192 Online viewersLast Post: Smart gas meter stopped... byPosts: 3,644 / Threads: 1,282 / Online viewers: 192 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 88 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 88 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 6 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 6 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 17 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 17 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 9 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 9
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Been working fine for just over a year and now the gas meter has stopped communicating again meaning I have to manually top up but find it hard as... see more
- 1 Day Ago
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@melissa26503 Hi there Melissa. If you need an urgent call, please use the link in my signature to private mail me your full name, address & best... see more
- 5 Days Ago
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@melissa26503 Hi there! 👋 I replied to your post just before this one here. Just to reassure you - Utilita does not charge interest for any... see more
- 5 Days Ago
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@melissa26503 Hi there! 👋 Thanks for reaching out! The benefit of Pay As You Go mode is that you can balance and see how much you're spending... see more
- 5 Days Ago
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@Jackster Hey there! 👋 Sorry to hear about this confusion. I am more than happy to take a look at this to see what's happened. Please can you... see more
- 5 Days Ago
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Since Friday I have been trying to talk to an advisor on live chat the amount of times I have typed my email adress in is unreal.The moral of the... see more
- 5 Days Ago
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Since Friday I have been trying to speak to someone regarding my electric. I am now in debt for electric £40 so if it’s not paid today I will have no... see more
- 5 Days Ago
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Have tried this but they couldn't grasp my query. So my question is if I use 56kwh let us say over 2 days, am I charged 4kwh at the first... see more
- 5 Days Ago
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I always said I would never have a smart meter installed but it happened, so all I ever seem to do is put money on then have to power up then it goes... see more
- 1 Week Ago
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have just recieved a debt letter for £32.95. but no explanation why. i have tried all the the phone numbers to contact utilita and also the useless... see more
- 1 Week Ago
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@cammappin Hi there and thanks for getting in touch about this. Can I ask one more thing that I cannot see in your message that you say you have... see more
- 1 Week Ago
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@Neil Hi there - sorry to hear this. I can get an emergency call made to you to get this sorted, please can you drop me a private mail using the... see more
- 1 Week Ago
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ive been unable to top up with my key as all outlets are showing its unrecognisable I'm now on emergency credit and registered vulnerable as all my... see more
- 1 Week Ago
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Hi @kesh123, From the details you have provided regarding accessing the website This request was blocked by our security service it looks... see more
- 2 Weeks Ago
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Hi, as per title I am unable to access website: Access denied Error 15 utilita.co.uk 2024-05-28 22:34:13 UTC What happened? This request was... see more
- 2 Weeks Ago
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Hi everyone, I hope you all have a great Bank Holiday Weekend! 🤗🤩 Please be aware that next week, I will be away - and handing over to my... see more
- 3 Weeks Ago
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I have an Smart Display that shows balance and usage as it happens currently connected to WiFi since Feb 16th 2024, however its saying on my app that... see more
- 3 Weeks Ago
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@Heatherc118 Hi there - and so sorry to hear this! Have they explained to you exactly what the issue is? Can you pop me your customer ref... see more
- 3 Weeks Ago
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My smart meter is not reading my gas meter and has been like this since Christmas! Everytime I top up I have to get down on the floor to feed in the... see more
- 3 Weeks Ago
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Mine is the same! Engineer comes out gets wifi signal on gas meter and then leaves saying it takes 24 hrs to update! 4 days later still not... see more
- 3 Weeks Ago
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As we reflect on Mental Health Awareness Week that has just passed - we're thinking about the theme, which was MOVEMENT. Movement is something... see more
- 3 Weeks Ago
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Hi Rebecca when I press the option smart score it say can’t connect to your meters see more
- 3 Weeks Ago
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No. On app on phone it says it isn't connected to meter. Think I need a new one. see more
- 3 Weeks Ago
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@jacks60 Hi there! Sorry to hear that! Did the engineer explain exactly why and what the issue is that's stopping them from being able to fix it?... see more
- 3 Weeks Ago
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@Royle7 Hi there! Your meters themselves won't show your smart score, you'll be able to see your smart score via the My Utilita app. Where... see more
- 3 Weeks Ago
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My smart meter has never registered gas since I got it put in last year. Had engineers out but still nothing. I have to go outside every time I top... see more
- 4 Weeks Ago
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