-
New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 5 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 5 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,269 Threads 3,617 Posts 56 Online viewersLast Post: Smart Unit rate for First 2... byPosts: 3,617 / Threads: 1,269 / Online viewers: 56 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 1 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 1 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 8 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 8 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 3 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 3 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 4 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 4
- Older Activity
-
@JDH Hi there! 🤗 I would strongly advise actually speaking with our Billing Department, as they will be able to go into your account and do... see more
- 4 Days Ago
-
1replies
-
0thumbs up
-
405views
-
-
@Natachajane I am glad it's showing now 😀 Just as a good thing to know - you will never be charged for using your emergency credit - you just need... see more
- 4 Days Ago
-
3replies
-
0thumbs up
-
977views
-
@Royle7 Hi there - has the app shown you any top-up codes that you can manually type into your meter? Thanks, Rebecca see more
- 4 Days Ago
-
2replies
-
0thumbs up
-
345views
-
Hi My understanding was my gas charges were Smart Energy First 2 kWh each Day at 20.847p per kWh, thereafter at 5.727p. So if I used 56 kWh... see more
- 5 Days Ago
-
1replies
-
0thumbs up
-
405views
-
I topped up my meter’s 2-15 this morning £50 on each meter but it’s still not showing on the app i should have at least £90 on my electric and... see more
- 5 Days Ago
-
2replies
-
0thumbs up
-
345views
-
Hi Rebecca.. I've managed to change to my new card somehow but just for curiosity I clicked on payments>cards and it's showing that I've got no... see more
- 6 Days Ago
-
2replies
-
0thumbs up
-
881views
-
@Codeye Hi there 👋 You should be able to just click on the card (In Payments>Cards), scroll down, and press delete. Let me know if that... see more
- 6 Days Ago
-
2replies
-
0thumbs up
-
881views
-
Hi Rebecca, I have checked this morning and it's finally showing must have just been an error when updating. I only had 0.47p in debt that was... see more
- 1 Week Ago
-
3replies
-
0thumbs up
-
977views
-
@Natachajane Hey there! I hope you had a nice bank holiday weekend? Sorry to hear that you had a bit of trouble with the savings functionality. ... see more
- 1 Week Ago
-
3replies
-
0thumbs up
-
977views
-
I had topped up on the 28th of April. However the money I put in my electricity went into my savings...my own fault probably. I then tried to... see more
- 1 Week Ago
-
3replies
-
0thumbs up
-
977views
-
Hello. I've just had a new debit card and have added it in my app, I have made a payment off it to make sure it is working and it is, but can you... see more
- 1 Week Ago
-
2replies
-
0thumbs up
-
881views
-
Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
- 2 Weeks Ago
-
3replies
-
0thumbs up
-
5257views
-
@Rebecca hi they were installed yesterday 25/04/24 see more
- 2 Weeks Ago
-
3replies
-
0thumbs up
-
5257views
-
@Royle7 Hey there! Welcome to the Community 🤗 Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
- 2 Weeks Ago
-
3replies
-
0thumbs up
-
5257views
-
I’ve had my smart meters installed today 25/04/24 the engineer left £15 emergency credit on each meter I’m trying to top up via the app when I press... see more
- 2 Weeks Ago
-
3replies
-
0thumbs up
-
5257views
-
We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? ⚡🏡💸🌍 Vote below! 👇(You can select whatever... see more
- 2 Weeks Ago
-
0replies
-
0thumbs up
-
1994views
-
CELEBRATING EARTH DAY WITH £500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
- 3 Weeks Ago
-
0replies
-
0thumbs up
-
4968views
-
@Trikky2 That is still really good, Richard! I hope you had a nice weekend? 🤗 see more
- 3 Weeks Ago
-
2replies
-
0thumbs up
-
5344views
-
Hi, Sorry could not find the thread to really reply :) But this round only reduced my electric by 97%, whilst last one was by 100%. In my defence... see more
- 3 Weeks Ago
-
2replies
-
1thumbs up
-
5344views
-
@Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed. Can you... see more
- 3 Weeks Ago
-
1replies
-
0thumbs up
-
2944views
-
It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat... see more
- 3 Weeks Ago
-
1replies
-
0thumbs up
-
2944views
-
@Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone 😞 see more
- 3 Weeks Ago
-
5replies
-
0thumbs up
-
8972views
No More Results
No Recent Activity