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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
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    Last Post: Introduce yourself! by
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  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,262 Threads 3,595 Posts 1686 Online viewers
    Last Post: No data available for gas by
    Posts: 3,595 / Threads: 1,262 / Online viewers: 1686
  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
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    Last Post: Prize winners by
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  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
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    Last Post: Kenilworth Road open for... by
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  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
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    Last Post: Spring Clean your way to a... by
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  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
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    Last Post: Hun not connecting to meters by
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  • No data available for gas
    It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat... see more
  • Smart meter offline
    @Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone 😞 see more
  • Smart meter offline
    @Jil Oh no! I am really sorry to hear this! Not convenient at all! Keep me posted today to see if it sorts itself out - if not, I can get it... see more
  • No electric data showing on IHD
    @JayDee Hi there 🤗 The easiest way to switch is online here. Please let me know how you get on, I would love to hear how your switch goes.😊 ... see more
  • One day a week my usage DOUBLES.
    My usage has said nothing for gas and electric about 5 days which is not true, just waiting for it all to be added all together in just one day. see more
  • Smart meter offline
    Hi, yes I have. I eventually got through, they got me to input a 4 digit code & it's still off. Said it might come back on within 24 hours, they have... see more
  • No electric data showing on IHD
    @Rebecca Thank you Now that I have resolved my complaint with british gas, i would like to switch my gas supply over to Utilita. How do I proceed... see more
  • Smart meter offline
    @Jil Hey there! Silly question, but have you tried resetting it? ​​​​​​​Rebecca 🤗 see more
  • No electric data showing on IHD
    @JayDee Great to hear it's managed to sort itself out! 🤗 see more
  • No electric data showing on IHD
    Hello again, ​​​​​​​This has since been resolved by itself i believe lol, thank you see more
  • No electric data showing on IHD
    Hello, Had British Gas out yesterday to exchange my gas meter (ongoing complaint with them) - they have paired the gas meter to my comms hub and... see more
  • Smart meter offline
    My smart meter is showing usage information however the app has stopped updating since Friday, not sure if that's any comfort but it all seems to be... see more
  • Smart meter offline
    Hi all. Does anyone know please why my smart meter is showing as being offline? My internet is connected. It's asking me to input a 4 digit code see more
  • Gas & Electric
    I have been again to top up £20 on gas I only owe the meter debt £5.90 it has not even given me my emergency credit. My electric debt on meter is &50... see more
  • Gas & Electric
    @melissa26503 Hi there, and sorry to hear you are having trouble with the Power Up for your gas. Here is a list of the possible reasons why. ... see more
  • Warm house £150
    @melissa26503 Hey 🤗 @ClaireH30 absolutely right! This years scheme has passed now. You can check the scheme details and eligibility criteria by... see more
  • March Bill not showing on app
    @MoW I am so pleased. 😊 Thank you again for letting me know about that - although it's not great that something went wrong - letting us know here... see more
  • Warm house £150
    Morning , I don't think you need to apply for home discount you automatically get it if you in receipt of certain benefits. You could always look it... see more
  • Warm house £150
    I’ve been reading about the £150 to help people who are struggling financially. I get an income of £66 a week to live on and that’s all I get. How do... see more
  • Gas & Electric
    Could someone help me understand my smart meter with the so called Friendly Hours.along with the Power Up, Electric let’s me Power up but then still... see more
  • March Bill not showing on app
    @Rebecca Thanks so much for looking into this. I can now see my bill in the app and have paid it. Maureen see more
  • March Bill not showing on app
    @MoW @rougvie83 Please see updated resolution in the an official resolution statement here 🤗 see more
  • March Bill not showing on app
    @MoW Hey there! 🤗 Thanks for hopping on and letting us know here on the Community! You should be able to the your bill within the app by next... see more
  • March Bill not showing on app
    I am having the same issue. Would usually be in app by 8th of the month. see more
  • March Bill not showing on app
    Thanks for the update , greatly appreciated and i will let you know if app updates and when paper bill arrives..... ​​​​​​​ Mark see more
  • March Bills
    Hi everyone 🤗 A few of our Community Members have made us aware that they cannot see their online bill within the My Utilita App for the month of... see more
  • March bill
    @Denchad Hi there! Funnily enough, @rougvie83 has also notified me that they cannot see the bill too! Please see the update that I have... see more
  • March Bill not showing on app
    @rougvie83 Hi there! Thank you so much for alerting me to this as your Community Manager! I have just checked with our App Team to alert them of... see more
  • March bill
    When are the march bills going to be generated see more
  • March Bill not showing on app
    Hi all , Just wondered if there is an issue as bill for March is not showing as of yet on the app . It is normally on by this time . Checked... see more