utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 407 Posts 26 Online viewers
      Last Post: Introduce yourself! by
      cassie
      Posts: 407 / Threads: 37 / Online viewers: 26

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,350 Threads 3,843 Posts 506 Online viewers
      Last Post: Warm Home Discount - Payment... by
      Rebecca
      Posts: 3,843 / Threads: 1,350 / Online viewers: 506

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 60 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 60

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 53 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 53

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 52 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 52

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 40 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 40
    • Warm Home Discount - Payment Dates
      Hi guys, We have had a lot of questions coming into our Contact Centre & Social Media pages about the Warm Home Discount payment dates. Here is... see more
      by Rebecca
      • 1 Hour Ago
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    • Utilita app
      @Sparky999962 Oh no, sorry to hear that! I will get this escalated for you. Please can you pop me a private mail using the link in my signature... see more
      by Rebecca
      • 7 Hours Ago
      • 6
        replies
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    • Utilita app
      I have now uninstalled the app and reinstalled it now I am unable to log in says email is incorrect.? But I can login online no problem there is... see more
      by Sparky999962
      • 16 Hours Ago
      • 6
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    • My Utilita App not working properly
      Yes, I have a similar problem in the app where only my gas supply is showing and not the electricity account. see more
      by Marbenthe
      • 17 Hours Ago
      • 6
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    • Utilita app
      Yes I believe so see more
      by Sparky999962
      • 1 Day Ago
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      • 2170
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    • Utilita app
      @Sparky999962 Can I just check - have you got the most up to date version of your android/iPhone software downloaded as it can really affect the apps... see more
      by Rebecca
      • 1 Day Ago
      • 6
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    • Utilita app
      Yes it is have tried force stop and restart still the same Regards ​​​​​​​Kevin see more
      by Sparky999962
      • 1 Day Ago
      • 6
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    • Utilita app
      @Sparky999962 Hey there! Is this still the case for you? ​​​​​​​Rebecca see more
      by Rebecca
      • 1 Day Ago
      • 6
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    • Utilita app
      Good morning anyone else not been able to get on the app this morning? see more
      by Sparky999962
      • 1 Day Ago
      • 6
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      • 2170
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    • Meter removal
      @DennisEmmott Hi there - we do not remove meters as a company. And in addition, we need the meters on the wall for you to be able to have gas in... see more
      by Rebecca
      • 4 Days Ago
      • 1
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      • 5592
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    • Ihd
      @Isabel Hi there! As you have already called in - I am happy to re-look into this on your behalf. I will get this escalated for you - I'll... see more
      by Rebecca
      • 4 Days Ago
      • 1
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      • 5536
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    • Deleting old Debit card
      @prakash1160 Hi there - I have replied to your follow on post you wrote after this one 🤗 see more
      by Rebecca
      • 4 Days Ago
      • 1
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      • 2580
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    • Add Debit Card and Set up Auto pay
      @prakash1160 Hi there - have you ensured you have filled out all the relevant bits of info it is asking for? If you are selecting autopay it will... see more
      by Rebecca
      • 4 Days Ago
      • 1
        replies
      • 0
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      • 2485
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    • Add Debit Card and Set up Auto pay
      Continuing from my previous post I managed to delete my cards and now adding new card which is a mastercard Visa from Metro and is in my wife's name... see more
      by prakash1160
      • 4 Days Ago
      • 1
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      • 2485
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    • IHD not comissioned
      @Britto Hey there! Have you spoken to an advisor on the telephone regarding this? As it is an account specific issue - our friendly contact centre... see more
      by Rebecca
      • 4 Days Ago
      • 1
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      • 2937
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    • Smart Meter
      @cassie Hi there! 👋 I am assuming you have tried resetting it? If so, the best thing you can do is call the friendly Utilita Contac Centre -... see more
      by Rebecca
      • 4 Days Ago
      • 1
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    • Deleting old Debit card
      How can I delete expired debit card which is linked to electricity. I am also adding a new card. see more
      by prakash1160
      • 4 Days Ago
      • 1
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      • 2580
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    • My Utilita App not working properly
      Hi Rebecca yes the amounts on the app are different to the display and also I cannot top up via the app as it is saying there is a problem, so I have... see more
      by Seanpalmer1969
      • 4 Days Ago
      • 6
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    • Lest we forget
      Lest we forget At 11am today, our staff will be holding 2 minutes of silence to honour those who fought for & those who continue to defend our... see more
      by Rebecca
      • 4 Days Ago
      • 0
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    • IHD not comissioned
      IHD has been next to the meter for a week and still showing not comissioned. see more
      by Britto
      • 5 Days Ago
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    • Smart Meter
      Hi ​​​​​​​My Smart Meter is saying awaiting data it has been like this since Sunday 3rd of November can l ask what to do about see more
      by cassie
      • 1 Week Ago
      • 1
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    • Ihd
      I received a replacement ihd display as mine just stopped working. For 4 days now it has been displaying "awaiting data" and when I go to system... see more
      by Isabel
      • 1 Week Ago
      • 1
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      • 5536
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    • Introduce yourself!
      @Rebecca hi l am having trouble with my smart meter it keeps saying awaiting data it has been since Sunday l called customer service to be told it... see more
      by cassie
      • 1 Week Ago
      • 291
        replies
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    • Meter removal
      How do I get a gas meter removed and gas supply capped see more
      by DennisEmmott
      • 1 Week Ago
      • 1
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      • 5592
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    • My Utilita App not working properly
      @Rebecca yes both electric and gas are different to what is on the display it always has been for the past 6 years also I cannot top up on my phone... see more
      by Seanpalmer1969
      • 1 Week Ago
      • 6
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    • Are you ready for the cooler months?
      Hi everyone! I hope everyone is well? 🤗 With it still being unseasonably mild for the start of November, I wanted to check in with all members... see more
      by Rebecca
      • 1 Week Ago
      • 0
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    • My Utilita App not working properly
      @Seanpalmer1969 Sorry to hear this! Do you mean that the gas amount on the app is showing different to the In-Home Display gas amount. see more
      by Rebecca
      • 1 Week Ago
      • 6
        replies
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    • Transferred money from gas to savings, credit has gone from gas but savings empty
      @ennifellin I am so glad you now have a resolution 🤗 It sounds like the first agent perhaps has less knowledge around this topic and particular... see more
      by Rebecca
      • 1 Week Ago
      • 5
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      • 19192
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    • Transferred money from gas to savings, credit has gone from gas but savings empty
      @Rebecca hi Rebecca, thanks for your reply! I did call in on Monday morning and spent nearly an hour on the phone trying to get the agent to believe... see more
      by ennifellin
      • 1 Week Ago
      • 5
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      • 19192
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    • Transferred money from gas to savings, credit has gone from gas but savings empty
      @ennifellin Sorry to hear this - it sounds like something back end on your account that needs investigating. I would highly recommend ringing the... see more
      by Rebecca
      • 1 Week Ago
      • 5
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      • 0
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