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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 407 Posts 3 Online viewersLast Post: Introduce yourself! byPosts: 407 / Threads: 37 / Online viewers: 3 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,345 Threads 3,824 Posts 219 Online viewersLast Post: IHD not comissioned byPosts: 3,824 / Threads: 1,345 / Online viewers: 219 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 8 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 8 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 9 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 9 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 4 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 4 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 1 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 1
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IHD has been next to the meter for a week and still showing not comissioned. see more
- 10 Hours Ago
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Hi My Smart Meter is saying awaiting data it has been like this since Sunday 3rd of November can l ask what to do about see more
- 2 Days Ago
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@Rebecca hi l am having trouble with my smart meter it keeps saying awaiting data it has been since Sunday l called customer service to be told it... see more
- 3 Days Ago
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How do I get a gas meter removed and gas supply capped see more
- 3 Days Ago
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@Rebecca yes both electric and gas are different to what is on the display it always has been for the past 6 years also I cannot top up on my phone... see more
- 4 Days Ago
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Hi everyone! I hope everyone is well? 🤗 With it still being unseasonably mild for the start of November, I wanted to check in with all members... see more
- 4 Days Ago
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@Seanpalmer1969 Sorry to hear this! Do you mean that the gas amount on the app is showing different to the In-Home Display gas amount. see more
- 4 Days Ago
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@ennifellin I am so glad you now have a resolution 🤗 It sounds like the first agent perhaps has less knowledge around this topic and particular... see more
- 4 Days Ago
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@Rebecca hi Rebecca, thanks for your reply! I did call in on Monday morning and spent nearly an hour on the phone trying to get the agent to believe... see more
- 4 Days Ago
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@ennifellin Sorry to hear this - it sounds like something back end on your account that needs investigating. I would highly recommend ringing the... see more
- 5 Days Ago
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@ennifellin Now the gas meter is £24 in debt! So not only has it taken the full £56 credit that was on the meter to begin with, it’s actually... see more
- 1 Week Ago
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@ennifellin update - after two more requests spread over another three hours, the £40 eventually appeared in my savings, but my gas credit has... see more
- 1 Week Ago
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I requested to transfer £40 from my gas account (leaving £16 credit) to move the money to my electricity account, which has less than £2 credit... see more
- 1 Week Ago
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Hi Rebecca I've just checked and it’s started working but the cash amounts on the gas is completely different by £20 see more
- 1 Week Ago
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@Kaye Hi there! Oh this is one I have not hear about before. Have you got your In-Home Display unit close to your main meter? Rebecca see more
- 1 Week Ago
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@Mudskipp3r Hi there! Sorry to hear about this confusion! This sounds quite complex with all the differing information being displayed. I would... see more
- 1 Week Ago
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@Seanpalmer1969 Hi there! Can I just check - is this still the case? 😊 see more
- 1 Week Ago
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Does anyone else have problem of them going hours if not days without there smart meter displaying anything? . Mines usually drops out once or twice... see more
- 1 Week Ago
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Hello, I have just put £60 on gas and electric to get them out of credit which i wasn't aware i was in until my gas supply was cut off this... see more
- 1 Week Ago
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I have recently moved home and have set up Utilita at my new address, I updated the app with my details but it is only showing my gas account, I have... see more
- 1 Week Ago
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@Lynne Hi there, It should be under payment methods under the 'cars details' section. There is the opportunity to 'add/edit' payment details 😊 see more
- 1 Week Ago
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Cannot find access for adding new payment card. Any help please? see more
- 2 Weeks Ago
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Don't bother done this for my brother in-law and both of us are waiting. I contacted Utilita today to ask when the bonus would be added to be told... see more
- 2 Weeks Ago
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@zoevic Hi there! Yes it will be 🤗 We are just confirming dates and information - once it's all finalised I will be posting more information for... see more
- 2 Weeks Ago
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@Ianpaz1975 Hi Ian, we do not have customer service advisors here on the Community. It is for member to member help and advice. In the instances... see more
- 2 Weeks Ago
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Please can a advisor contact me by pm please see more
- 2 Weeks Ago
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@Rebecca Is Power Payback on this year see more
- 2 Weeks Ago
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@Dson No problem at all! Please let me know how you get on 🤗 see more
- 2 Weeks Ago
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