utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 422 Posts 7 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 422 / Threads: 39 / Online viewers: 7

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,398 Threads 4,034 Posts 71 Online viewers
      Last Post: Transfer money between your... by
      stj2006
      Posts: 4,034 / Threads: 1,398 / Online viewers: 71

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      89 Threads 299 Posts 377 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 299 / Threads: 89 / Online viewers: 377

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 4 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 4

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      49 Threads 93 Posts 4 Online viewers
      Last Post: Power Payback by
      stj2006
      Posts: 93 / Threads: 49 / Online viewers: 4

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 3 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 3
    • Power Payback
      They have absolutely mugged us off. I got nothing. My original text said 0.36p per kw/h (rounded up). I won't be doing it again... in fact I might... see more
      by stj2006
      • 34 Minutes Ago
      • 4
        replies
      • 0
        thumbs up
      • 323
        views
    • Transfer money between your meters!
      Hey, Can you tell me if transferring credit between meters is subject to debt repayment. When I have performed a swap in the past if takes 20%... see more
      by stj2006
      • 43 Minutes Ago
      • 37
        replies
      • 0
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        views
    • Usage Data All Wrong in App
      No I will attempt ring them tomorrow. Thanks see more
      by stj2006
      • 47 Minutes Ago
      • 5
        replies
      • 0
        thumbs up
      • 222
        views
    • Utilita Power Payback 2024 – 2025
      @Rebecca the balance seems to be fine albeit a bit delayed. The rest of usage data is allover the shop, for both gas and electric. see more
      by stj2006
      • 49 Minutes Ago
      • 9
        replies
      • 0
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      • 8200
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    • Utilita Power Payback 2024 – 2025
      Just got atextto say I didn't save enough.... I literally switched everything off, fridge freezer all lights fire, all sockets. One item was left on... see more
      by stj2006
      • 54 Minutes Ago
      • 9
        replies
      • 0
        thumbs up
      • 8200
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    • Usage Data All Wrong in App
      @stj2006 Have you rang and reported this to the Utilita Customer Service Team? You can get them on 0345 207 2000. They have access to the back end... see more
      by Rebecca
      • 6 Hours Ago
      • 5
        replies
      • 0
        thumbs up
      • 222
        views
    • Gas meter - the bill
      @Premuk Perfect! Thank you! 🤗 see more
      by Rebecca
      • 6 Hours Ago
      • 7
        replies
      • 0
        thumbs up
      • 85
        views
    • Gas meter - the bill
      @Rebecca all my details just sent u :) ​​​​​​​ see more
      by Premuk
      • 6 Hours Ago
      • 7
        replies
      • 1
        thumbs up
      • 85
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    • Gas meter - the bill
      @Premuk Can you drop me a private mail using the link in my signature below - and include your full address and account number - along with the best... see more
      by Rebecca
      • 6 Hours Ago
      • 7
        replies
      • 0
        thumbs up
      • 85
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    • Gas meter - the bill
      @Rebecca I don't mind, but would like to pay month after month what I used... but didn't get any bill. see more
      by Premuk
      • 7 Hours Ago
      • 7
        replies
      • 0
        thumbs up
      • 85
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    • Gas meter - the bill
      @Premuk OK and to confirm, you requested and are happy being on credit mode? 😊 see more
      by Rebecca
      • 7 Hours Ago
      • 7
        replies
      • 0
        thumbs up
      • 85
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    • Power pay back
      @TrishBlack Hey 👋 - can you pop me a private mail using the link in my signature below - with your account number and I can get our Power Payback... see more
      by Rebecca
      • 7 Hours Ago
      • 1
        replies
      • 0
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      • 47
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    • Gas meter - the bill
      @Rebecca Hi, no I didn't stay on prepayment. New one is on a credit mode. see more
      by Premuk
      • 7 Hours Ago
      • 7
        replies
      • 0
        thumbs up
      • 85
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    • Gas meter - the bill
      @Premuk Hey 👋 - can I confirm, when you got your new meter installed in December - did you have that installed on a 'credit mode' or did you request... see more
      by Rebecca
      • 7 Hours Ago
      • 7
        replies
      • 0
        thumbs up
      • 85
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    • IHD and app not connecting
      @Tee93 Hey there! 👋 Have you rang and reported this to the Utilita Customer Service Team? You can get them on 0345 207 2000. They have access... see more
      by Rebecca
      • 8 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 78
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    • Gas meter - the bill
      Hi, ​​​​​​​I have a new gas meter installed since December, but my account still shows the old prepayment meter. Should I wait for a letter with... see more
      by Premuk
      • 10 Hours Ago
      • 7
        replies
      • 0
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      • 85
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    • Power Payback
      Hi there, My meter was credited about 2.30 this morning. Just £0.03p ( so a penny an hour for having all my electric off during the event ) but I... see more
      by Trikky2
      • 13 Hours Ago
      • 4
        replies
      • 0
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      • 323
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    • how long does it take
      Hi there, Just noticed that my payback has just gone in from the last event at about 2.30 this morning :) All the best. ​​​​​​​Richard see more
      by Trikky2
      • 13 Hours Ago
      • 5
        replies
      • 1
        thumbs up
      • 452
        views
    • Power pay back
      I participated in power pay back last Wednesday (8/1/25). Can you advise how long it should take to receive my payment. ​​​​​​​Thank you see more
      by TrishBlack
      • 21 Hours Ago
      • 1
        replies
      • 2
        thumbs up
      • 47
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    • Utilita Power Payback 2024 – 2025
      @stj2006 Hey! Oh I did not realise you had no data showing/Erroneous data showing in the app. Although you should still see your balance being... see more
      by Rebecca
      • 1 Day Ago
      • 9
        replies
      • 0
        thumbs up
      • 8200
        views
    • IHD and app not connecting
      Hello everyone I'm not sure if any of you have been experiencing this. I have tried resetting but to no avail and live chat is just pointless with... see more
      by Tee93
      • 1 Day Ago
      • 1
        replies
      • 0
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      • 78
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    • Usage Data All Wrong in App
      I known it is based on estimates and stuff but it's heavily wrong. This happened after one of the planned outages end Nov beginning of December see more
      by stj2006
      • 1 Day Ago
      • 5
        replies
      • 0
        thumbs up
      • 222
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    • Utilita Power Payback 2024 – 2025
      @Rebecca no update and no reward :( wonder if it's related to no data showing or erroneous data showing in app. see more
      by stj2006
      • 1 Day Ago
      • 9
        replies
      • 0
        thumbs up
      • 8200
        views
    • Usage Data All Wrong in App
      My utlita app. I don't have a IHD, probably because I came from two different companies OVO for gas UNITED WAREHOUSE for electric. Thanks see more
      by stj2006
      • 1 Day Ago
      • 5
        replies
      • 0
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      • 222
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    • Utilita Power Payback 2024 – 2025
      @megancie Hey - please can you also confirm the same for me as what I have asked @stj2006 above? Thanks, Rebecca see more
      by Rebecca
      • 1 Day Ago
      • 9
        replies
      • 0
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      • 8200
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    • Utilita Power Payback 2024 – 2025
      @stj2006 Hey there wave👋 hope you are well! Sorry to hear this 😞 Can I just check - is this still the case in regards to no update SMS and no... see more
      by Rebecca
      • 1 Day Ago
      • 9
        replies
      • 0
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      • 8200
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    • Usage Data All Wrong in App
      @stj2006 Hi, can you confirm what tech this is not displaying properly on? see more
      by Rebecca
      • 1 Day Ago
      • 5
        replies
      • 0
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      • 222
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    • Utilita Power Payback 2024 – 2025
      Same here. see more
      by megancie
      • 1 Day Ago
      • 9
        replies
      • 0
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      • 8200
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    • Power up
      Hi ​​​​​​​I get the same message too. Has yours been fixed, if so how? see more
      by JimandAnita
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 2819
        views
    • Usage Data All Wrong in App
      Hi, Previously my usage data was reporting fine, now both electricity and gas are reporting erroneous data. I don't have a IHD for more accurate... see more
      by stj2006
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 222
        views