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Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 422 Posts 9 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 422 / Threads: 39 / Online viewers: 9

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,378 Threads 3,952 Posts 58 Online viewers
      Last Post: Usage by
      Lewislay
      Posts: 3,952 / Threads: 1,378 / Online viewers: 58

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 280 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 280

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 2 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 2

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 8 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 8

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 0 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 0
    • Usage
      I have logged into my account online and it says I’m -23 but when I look at my meter it says I’m in credit by 43 also the app isn’t showing my... see more
      by Lewislay
      • 1 Day Ago
      • 0
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      • 106
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    • Utilita Warm Home Discount - Payment Dates
      Hi Rebecca, If someone is unemployed and in receipt of Universal credit will they automatic receive the Warm Home Discount payment? Kind... see more
      by Vanessah
      • 1 Day Ago
      • 4
        replies
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    • Meter issues
      @nicola0507 & @clarkie911 - I am really sorry to hear you are both having these frustrations. Would you mind popping me a private mail with your... see more
      by Rebecca
      • 2 Days Ago
      • 2
        replies
      • 0
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      • 266
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    • Ihd not commissioned
      @Dean I have had my new smart meters (Gas & Electricity) and IHD for over 3 weeks and the IHD is still displaying not commissioned. I have called... see more
      by clarkie911
      • 2 Days Ago
      • 22
        replies
      • 0
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    • Meter issues
      Nicola I am having the same issue with my IHD it will not connect to my Gas or Electric meters? Phoned numerous times and after waiting a long time... see more
      by clarkie911
      • 2 Days Ago
      • 2
        replies
      • 0
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      • 266
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    • Meter issues
      I had a smart meter install approx 3 weeks ago. engineer took an absolute meltdown as he's forgotten equipment je needed. I'm 3 meters in and none... see more
      by nicola0507
      • 2 Days Ago
      • 2
        replies
      • 0
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      • 266
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    • Power up
      @Teddy I would suggest following the instructions on the page - if you call the number and an advisor will be able to look into this for you 🤗 see more
      by Rebecca
      • 5 Days Ago
      • 3
        replies
      • 0
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      • 661
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    • Power up
      It's been there since July see more
      by Teddy
      • 5 Days Ago
      • 3
        replies
      • 0
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      • 661
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    • Can't fully open my app
      @stevieinUK Yes it is a very strange one isn't it. I think that is a good idea - keep an eye on it and hopefully the glitch will just stop -... see more
      by Rebecca
      • 5 Days Ago
      • 3
        replies
      • 0
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      • 1152
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    • Power up
      @Teddy Hi Teddy! Sorry to hear this! Is this still showing up for you? Rebecca see more
      by Rebecca
      • 5 Days Ago
      • 3
        replies
      • 0
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      • 661
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    • Power up
      Why is my electric account still showing this when I have no application in progress see more
      by Teddy
      • 5 Days Ago
      • 3
        replies
      • 0
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      • 661
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    • Can't fully open my app
      Yes, i have uninstalled it 2 times, have cleared the cache and data, with no luck. It's a strange one. I can top up ok, and when I press my home... see more
      by stevieinUK
      • 6 Days Ago
      • 3
        replies
      • 1
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      • 1152
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    • Can't fully open my app
      @stevieinUK Hi there! Have you ensured you have the latest version of the app downloaded and also have the latest phone software updated? Thanks,... see more
      by Rebecca
      • 6 Days Ago
      • 3
        replies
      • 0
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      • 1152
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    • Can't fully open my app
      I can't open my app at the home page or the other one with the 3 bars at the end. The rest are fine, but trying to open those 2 keeps coming up... see more
      by stevieinUK
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 1152
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    • In happy
      @Kadie1Emmie2 Sorry to hear that! I have replied to your private mail 😊 We will get this looked into for you👍 Thanks, Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 5874
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    • New top up card
      @Joyh Hi there - what platform/top-up method are you using? 🤗 see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 1
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      • 1615
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    • How to: Request a Replacement Top-up Card
      @Joyh Hi there - what platform/top-up method are you using? 🤗 see more
      by Rebecca
      • 1 Week Ago
      • 4
        replies
      • 0
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      • 22335
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    • Utilita Power Payback 2024 – 2025
      Can you confirm i am registered for Power Payback please see more
      by zoevic
      • 1 Week Ago
      • 1
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      • 0
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      • 4007
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    • In happy
      Just contacted the help centre only to be told it’s not something they can do from their end regarding my loyalty points. see more
      by Kadie1Emmie2
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 5874
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    • How to: Request a Replacement Top-up Card
      Hi, could you please help me with an issue im having regarding a new smart meter fitted and new top up card? I got a new meter fitted today as they... see more
      by Joyh
      • 1 Week Ago
      • 4
        replies
      • 0
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      • 22335
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    • New top up card
      Hi, I've just had a new smart meter installed & have been given a new top up card. Can anyone tell me how I take off my old pay as you go top up card... see more
      by Joyh
      • 1 Week Ago
      • 1
        replies
      • 2
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      • 1615
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    • In happy
      @Kadie1Emmie2 That is a very valid point! Can you pop me a private mail using the link in your signature and include: Your full address, postcode,... see more
      by Rebecca
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 5874
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    • The warm home discount is coming soon!
      @Asema So pleased that article was helpful! 🤗 Just shout if there is anything else 😊 see more
      by Rebecca
      • 1 Week Ago
      • 10
        replies
      • 0
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      • 230592
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    • The warm home discount is coming soon!
      @RebeccaThank you so much, I didn't see the bit about it being in two parts, thank you again. see more
      by Asema
      • 1 Week Ago
      • 10
        replies
      • 1
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      • 230592
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    • In happy
      Hi the loyalty points that get entered into the monthly draw,I moved address in jan but am still a customer with yourself and thought my loyalty... see more
      by Kadie1Emmie2
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 5874
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    • Introduce yourself!
      @DarrenR That is so great to hear, sounds like you have some very interesting interests and I look forward to hearing from you more here on the... see more
      by Rebecca
      • 1 Week Ago
      • 300
        replies
      • 0
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    • In happy
      @Kadie1Emmie2 Hi there, when you say loyalty points, what are you referring to? Thanks, ​​​​​​​Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 5874
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    • Still having trouble
      Hi Rebecca, I finally got some credit on through a lovely lady at the call centre, my app is still frozen and I can't use it but hopefully she passed... see more
      by BradfordGent66
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 6136
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    • In happy
      Why is it I’ve been a customer for nearly 5 years but have 0 loyalty points see more
      by Kadie1Emmie2
      • 1 Week Ago
      • 5
        replies
      • 1
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      • 5874
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    • Verify code
      @Elsie22 I would strongly suggest calling up the contact centre and they will be able to investigate the back end of your account and understand what... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 8002
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