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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 0 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 0 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,313 Threads 3,732 Posts 39 Online viewersLast Post: Gas mater byPosts: 3,732 / Threads: 1,313 / Online viewers: 39 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 5 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 5 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 1 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 1 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 7 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 7 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 1 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 1
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It's all very confusing. I did an enquiry with the Energy Ombudsman and it is still not clear. It seems that published tariff, IHD cost display and... see more
- 2 Days Ago
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@Jenka Sorry to hear that! So can I just confirm, you have an appointment booked in for the 4th of October - our teams always book the earliest... see more
- 2 Days Ago
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@George Hey there thanks for letting me know that extra information. That is really helpful. In that case, it sounds like something is definitely... see more
- 2 Days Ago
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Monthly direct debit, latest bill is to the end of May 24? see more
- 3 Days Ago
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@George Hi there! Do you pay monthly or quarterly for your bills? 😊 Thanks, Rebecca see more
- 3 Days Ago
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@Gord Hi Gordon, Thanks again for bringing this to my attention. Thanks for providing these details via DM, I have escalated this to... see more
- 1 Week Ago
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@Korky6634 Hi there, you go to the main meter and push A, A, B. This will then restore the supply if the top-up went on successfully. Thanks,... see more
- 1 Week Ago
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Why is latest bill 1-31 May and we are near end of August, nearly 3 months adrift, I thought with Smart meters there shouldn’t be 3 month lag? see more
- 1 Week Ago
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Hi I'm wondering if there has been any updates with this problem. I noticed my smart meter had gone off so I restarted it, and still no data being... see more
- 1 Week Ago
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I ran out of gas emergency credit I've topped up how do I restore the supply see more
- 1 Week Ago
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I've tried resetting it I've tried turning it off for 24 hours then putting it back on its not showing electric or gas and when I top put I have to... see more
- 1 Week Ago
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@Jenka Hi there! Can I just check - have you tried resetting it? Is it just a case that it will not turn on? Or does it turn on and is showing an... see more
- 1 Week Ago
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My in home display is not working and hasn't been for months I've rang loads of times about it and still no further forward I have to manually put my... see more
- 1 Week Ago
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@Jacci Hi there! It can take up to 72 hours to sync your meters with our internal Utilita systems. Can I just check this is still the case? ... see more
- 1 Week Ago
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@Gord Hi there. I am extremely sorry to read your poor start to being with Utilita. That is not good to hear. I would like to get this... see more
- 1 Week Ago
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Hi I had a new gas meter installed in June. When the engineer installed it, he said there was £30+ left on the credit. After he went the meter was... see more
- 1 Week Ago
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I had new smart meters installed yesterday work man said ihd would be conected in 1 hour however it isnt and my app isnt updating so i cant see... see more
- 1 Week Ago
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Hi Rebecca. I have sent a PM just now with the details. see more
- 2 Weeks Ago
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@DelOne Oh no I am sorry to hear that! Not ideal. I would love to escalate this for you to see what is causing this. Please could you pop me... see more
- 2 Weeks Ago
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I got new electricity and gas smart meters 2 weeks ago. When will they start working? They have not yet connected to the network so I can’t see usage... see more
- 2 Weeks Ago
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@Rebecca I have spoken to my new supplier and the objections are coming from your end. They are going to request the supply again and fingers crossed... see more
- 2 Weeks Ago
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@Chardy Hi there, and sorry to hear this. Sometimes the supplier actually does not give a reason, which can be very frustrating for your current... see more
- 2 Weeks Ago
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Hi, I’ve had Utilita smart meters for a few months now, today my in home display meter screen went black suddenly, I unplugged it, removed... see more
- 2 Weeks Ago
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Utilita have objected to my switch to another provider. There is no debt on my account and when I spoke to the advisor I was told there is no reason... see more
- 2 Weeks Ago
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