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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 407 Posts 32 Online viewersLast Post: Introduce yourself! byPosts: 407 / Threads: 37 / Online viewers: 32 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,344 Threads 3,823 Posts 391 Online viewersLast Post: Smart Meter byPosts: 3,823 / Threads: 1,344 / Online viewers: 391 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 80 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 80 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 84 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 84 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 47 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 47 -
Energy Hubs
Find out all the latest news and whatโs going on in your local Utilita Energy Hub.16 Threads 21 Posts 52 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 52
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Hi โโโโโโโMy Smart Meter is saying awaiting data it has been like this since Sunday 3rd of November can l ask what to do about see more
- 1 Day Ago
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@Rebecca hi l am having trouble with my smart meter it keeps saying awaiting data it has been since Sunday l called customer service to be told it... see more
- 2 Days Ago
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How do I get a gas meter removed and gas supply capped see more
- 2 Days Ago
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@Rebecca yes both electric and gas are different to what is on the display it always has been for the past 6 years also I cannot top up on my phone... see more
- 3 Days Ago
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Hi everyone! I hope everyone is well? ๐ค With it still being unseasonably mild for the start of November, I wanted to check in with all members... see more
- 3 Days Ago
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@Seanpalmer1969 Sorry to hear this! Do you mean that the gas amount on the app is showing different to the In-Home Display gas amount. see more
- 3 Days Ago
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@ennifellin I am so glad you now have a resolution ๐ค It sounds like the first agent perhaps has less knowledge around this topic and particular... see more
- 3 Days Ago
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@Rebecca hi Rebecca, thanks for your reply! I did call in on Monday morning and spent nearly an hour on the phone trying to get the agent to believe... see more
- 3 Days Ago
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@ennifellin Sorry to hear this - it sounds like something back end on your account that needs investigating. I would highly recommend ringing the... see more
- 4 Days Ago
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@ennifellin Now the gas meter is ยฃ24 in debt! So not only has it taken the full ยฃ56 credit that was on the meter to begin with, itโs actually... see more
- 6 Days Ago
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@ennifellin update - after two more requests spread over another three hours, the ยฃ40 eventually appeared in my savings, but my gas credit has... see more
- 6 Days Ago
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I requested to transfer ยฃ40 from my gas account (leaving ยฃ16 credit) to move the money to my electricity account, which has less than ยฃ2 credit... see more
- 6 Days Ago
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Hi Rebecca I've just checked and itโs started working but the cash amounts on the gas is completely different by ยฃ20 see more
- 1 Week Ago
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@Kaye Hi there! Oh this is one I have not hear about before. Have you got your In-Home Display unit close to your main meter? โโโโโโโRebecca see more
- 1 Week Ago
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@Mudskipp3r Hi there! Sorry to hear about this confusion! This sounds quite complex with all the differing information being displayed. I would... see more
- 1 Week Ago
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@Seanpalmer1969 Hi there! Can I just check - is this still the case? ๐ see more
- 1 Week Ago
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Does anyone else have problem of them going hours if not days without there smart meter displaying anything? . Mines usually drops out once or twice... see more
- 1 Week Ago
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Hello, I have just put ยฃ60 on gas and electric to get them out of credit which i wasn't aware i was in until my gas supply was cut off this... see more
- 1 Week Ago
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I have recently moved home and have set up Utilita at my new address, I updated the app with my details but it is only showing my gas account, I have... see more
- 1 Week Ago
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@Lynne Hi there, It should be under payment methods under the 'cars details' section. There is the opportunity to 'add/edit' payment details ๐ see more
- 1 Week Ago
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Cannot find access for adding new payment card. Any help please? see more
- 2 Weeks Ago
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Don't bother done this for my brother in-law and both of us are waiting. I contacted Utilita today to ask when the bonus would be added to be told... see more
- 2 Weeks Ago
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@zoevic Hi there! Yes it will be ๐ค We are just confirming dates and information - once it's all finalised I will be posting more information for... see more
- 2 Weeks Ago
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@Ianpaz1975 Hi Ian, we do not have customer service advisors here on the Community. It is for member to member help and advice. In the instances... see more
- 2 Weeks Ago
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Please can a advisor contact me by pm please see more
- 2 Weeks Ago
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@Rebecca Is Power Payback on this year see more
- 2 Weeks Ago
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@Dson No problem at all! Please let me know how you get on ๐ค see more
- 2 Weeks Ago
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