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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    37 Threads 406 Posts 8 Online viewers
    Last Post: Introduce yourself! by
    Posts: 406 / Threads: 37 / Online viewers: 8
  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,299 Threads 3,683 Posts 69 Online viewers
    Last Post: Updating my card details for... by
    Posts: 3,683 / Threads: 1,299 / Online viewers: 69
  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    88 Threads 298 Posts 4 Online viewers
    Last Post: Prize winners by
    Posts: 298 / Threads: 88 / Online viewers: 4
  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
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    Last Post: Kenilworth Road open for... by
    Posts: 46 / Threads: 24 / Online viewers: 4
  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    47 Threads 82 Posts 7 Online viewers
    Last Post: What Energy High 5 Actions do... by
    Posts: 82 / Threads: 47 / Online viewers: 7
  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    16 Threads 21 Posts 5 Online viewers
    Last Post: Hun not connecting to meters by
    Posts: 21 / Threads: 16 / Online viewers: 5
  • Updating my card details for payment
    Hi, Running out of credit for my electric. Not had to do it for a while but went on your website to add some credit. Went to the ' pay now... see more
  • Meter
    Hi@Barnes Thank you for your comment regarding the booster since you have have changed to northern gas and yes we do have some in stock so the... see more
  • Meter
    I've spent since April trying to get my gas sorted..since Northern gas moved it its not connected to ihd or phone... engineer told me to get a... see more
  • Monitor
    Hi @Isabel, To connect a new device once it has been received you will need to speak with an agent who will have to open the connection on our... see more
  • Monitor
    I got a new monitor but it won't connect to my meters see more
  • In home display
    @Jacci Sorry to hear this! Can I ask what it's displaying on the screen? Rebecca see more
  • In home display
    My in home display wont connect i have tried everything and its standing opposite electric meter see more
  • Smart meter
    The £50 I put on for gas is now showing on the unit but nothing for the £50 on the electric, so I can see how much credit I have and usage for has... see more
  • Tariff
    There was a change on the 1st of July, on my app I have been checking how much I would be saving and it was only the Monday that it went down the... see more
  • Tariff
    @Annie Hey there 🤗 Sorry to hear that! Do you mind me asking where you are looking to see this out of date/non updated tariff rate? Thanks,... see more
  • Smart meter
    @Ginasmiffy Can I just check, is this just the In Home Display or is this not showing on the app either for your top-up & balance for electric? ... see more
  • Text from Utilita "Need to replace your meter"
    @foggii Sorry to hear this! That is certainly not helpful! As the nature of this question is account specific, can you private message me your... see more
  • Tariff
    I haven’t seen a change in my daily cost since the first of the month it’s gone back to what I’ve been paying for a while now, was wondering if... see more
  • Smart meter
    I've had a smart meter for has and electricity today, the hand unit is showing has but not electric, I topped both up by £50. Using the app but... see more
  • Deleting old Debit card
    @prakash1160 Hi there 👋 AutoPay is linked directly to the saved card, due to how the permissions around taking the payments are. With this in... see more
  • Faulty
    Thanks for reply . Relaunched the app and reset password and I'm back in and all good. Thanks for your help. see more
  • Faulty
    @Marc1727 Hi there - have you got the latest version of your phone software installed? This is often a common factor. Also, just to reassure you... see more
  • Extra £50
    @Valerieg Pleasure! Congratulations! Did you know about Transfer Credit? You can switch the money on your meter between the two. Thanks, Rebecca see more
  • Text from Utilita "Need to replace your meter"
    Message saying reply YES to short code to 88454 and I will be called back to arrange a visit but having tried several time I get a 'not sent' from my... see more
  • Faulty
    Can't log into my app . Uninstalled app and relaunched app. Tried to use a quick pay but comes up with an error 15 or error 17. Worried as on... see more
  • New Price cap charges from July 1st???
    Hey I have been waiting now for the unit rates I am charged to drop in line with the July 1st Price Cap. But they have not. Can anyone advise when... see more
  • Deleting old Debit card
    I have a new Debit card which I have updated and saved as default card but can't delete the old one as it is linked to auto-pay. Any suggestions how... see more
  • Extra £50
    Well that's wonderful news I never thought about it being that I never win anything thanks for your reply see more
  • Extra £50
    @Valerieg Hi there! This is most likely our Jackpot prize draw - where 250 lucky customers get £50 applied to their meters. Thanks, Rebecca see more
  • Extra £50
    I've got up this morning and £50 has been added to my electric meter (payg) and I've no idea what it is or whete it's come from definitely not come... see more
  • no new customers 25/06/2024
    @Gosport69 Hi there - we are no longer taking on any new customers at present. Sorry for any disappointment this causes. We do not have any future... see more
  • Swtch
    @Jacci Hey 👋 I hope the rest of you guys here on the Community will make Jacci feel welcome! I am so glad things are going smoothly and keep in... see more
  • Swtch
    👋 i switched to utilita yesterday and apart from a couple of hiccups down to me not knowing what i was doing because i had came from credit to pay as... see more
  • no new customers 25/06/2024
    When will Utilita start taking new customers please? The phone number say 'this line is only for new customers, than they go on to tape on how to... see more
  • Noisy meter
    @Trickye Hi there! How strange, I have never heard that before! Is there anything else that may be causing this to interfere with with the main gas... see more