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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 9 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 9 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,302 Threads 3,696 Posts 104 Online viewersLast Post: Transfer credit disappeared byPosts: 3,696 / Threads: 1,302 / Online viewers: 104 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 31 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 31 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 31 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 31 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 11 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 11 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 8 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 8
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@DonnaHT So glad to hear it's sorted - if it happens again please let me know! Thanks, Rebecca see more
- 1 Week Ago
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@Rebecca the days allowance showed as though the money had been put on the electricity aswell. But the pounds and pence did not. I also did not... see more
- 1 Week Ago
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@DonnaHT OK - please do let me know how you get on! Please shout me if you need any further advice or support. 🤗 see more
- 1 Week Ago
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@Rebecca yes. It is showing as a debit taken from gas on my smart meter despite it telling me it failed. But the amount is nowhere to be seen in... see more
- 1 Week Ago
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@DonnaHT Hi there Donna, are you ensuring that you're following the steps as per the 'How To Article'? see more
- 1 Week Ago
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Hi Rebecca As far as I'm aware I haven't used Emergency credit or Power Up. Sometimes it says Friendly credit is in operation......is that... see more
- 1 Week Ago
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Twice on the 13th July I tried to move money from gas on transfer credit. Twice it said it had failed. I went to try again today and can see on the... see more
- 1 Week Ago
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Hi. This happened to me on 13th. Twice it said the withdrawal from gas to savings had failed. I went to try again today and can see that online and... see more
- 1 Week Ago
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@Andywellerman Hi Andy this would be due to if you had used any of your Emergency/Friendly Credit - or a Power Up? That is the only reasons for why a... see more
- 1 Week Ago
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Hi I was just about to top up and it said 25% of my top up would be taken for a Meter Debt of £41.54 Please can you look into this and explain... see more
- 1 Week Ago
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Hi @zoevic, I can confirm that this is currently a genuine promotion being offered by Utilita. Kind Regards Dean see more
- 1 Week Ago
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Hi @Trikky2 I am sorry to hear of your initial issues but am pleased to hear you have resolved this. Kind Regards Dean see more
- 1 Week Ago
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Asking for a friend, is this a genuine email & is anyone in particular getting - see more
- 1 Week Ago
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Ignore, have solved it Hi, Running out of credit for my electric. Not had to do it for a while but went on your website to add some... see more
- 2 Weeks Ago
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@Jacci Sorry to hear this! Can I ask what it's displaying on the screen? Rebecca see more
- 2 Weeks Ago
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My in home display wont connect i have tried everything and its standing opposite electric meter see more
- 2 Weeks Ago
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The £50 I put on for gas is now showing on the unit but nothing for the £50 on the electric, so I can see how much credit I have and usage for has... see more
- 2 Weeks Ago
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@Ginasmiffy Can I just check, is this just the In Home Display or is this not showing on the app either for your top-up & balance for electric? ... see more
- 3 Weeks Ago
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@foggii Sorry to hear this! That is certainly not helpful! As the nature of this question is account specific, can you private message me your... see more
- 3 Weeks Ago
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I've had a smart meter for has and electricity today, the hand unit is showing has but not electric, I topped both up by £50. Using the app but... see more
- 3 Weeks Ago
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@prakash1160 Hi there 👋 AutoPay is linked directly to the saved card, due to how the permissions around taking the payments are. With this in... see more
- 3 Weeks Ago
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