utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 423 Posts 3 Online viewers
      Last Post: Introduce yourself! by
      Maria1979k
      Posts: 423 / Threads: 39 / Online viewers: 3

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,420 Threads 4,110 Posts 62 Online viewers
      Last Post: Are you eligible for the Warm... by
      Maria1979k
      Posts: 4,110 / Threads: 1,420 / Online viewers: 62

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 130 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 298 / Threads: 88 / Online viewers: 130

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 2 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 2

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 5 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 5

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 1 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 1
    • Are you eligible for the Warm Home Discount?
      @Rebecca I was previously with EDF in my old flat on old style pre payment meters. I got the voucher for the warm home discount but I never used it... see more
      by Maria1979k
      • 6 Hours Ago
      • 2
        replies
      • 0
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      • 222466
        views
    • Honeywell T3 thermostat
      Does anyone know how to programme a Honeywell T3 thermostat? My flat is all electricity and I can't figure out how to get this thermostat thing to... see more
      by Maria1979k
      • 6 Hours Ago
      • 0
        replies
      • 0
        thumbs up
      • 12
        views
    • Meter
      @Lewislay I moved into my flat last week and I called citizens advice on the Thursday morning. Just make sure you tell them that you've been trying... see more
      by Maria1979k
      • 7 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 1164
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    • Meter
      @Maria1979k thank you so much for the help I’ll call them up first thing see more
      by Lewislay
      • 7 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 1164
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    • Meter
      @Lewislay I rang citizens advice and they put me through to the complaints department of utilita in seconds. They have a direct line to them. They... see more
      by Maria1979k
      • 7 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 1164
        views
    • Meter
      @Lewislay I rang citizens advice and they put me through to the complaints department of utilita in seconds. They have a direct line to them. They... see more
      by Maria1979k
      • 7 Hours Ago
      • 4
        replies
      • 1
        thumbs up
      • 1164
        views
    • Introduce yourself!
      @Rebecca Hi my name is Maria. I'm new to utilita. I moved into a new flat last week and utilita is the supplier of my electricity. I have solar... see more
      by Maria1979k
      • 7 Hours Ago
      • 301
        replies
      • 0
        thumbs up
      • 1363404
        views
    • Meter
      I have been trying to change my prepayment meter to credit mode for one of my meters but I haven’t been able to get thru to customer service and I’m... see more
      by Lewislay
      • 18 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 1164
        views
    • Gas isn't showing on app
      Hi @Mau Thanks for your question! Sometimes, especially if you're a new customer, or if you've recently had a new meter installed, it can take a... see more
      by PeteC
      • 23 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 85
        views
    • Gas isn't showing on app
      Hi my gas isn't showing on the app, only electric I have signed in/out reinstalled and still nothing showing any ideas would be great 🙃 see more
      by Mau
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 85
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    • Newbie queries
      Hi @Mantis1955 Thanks for your post. In regard to the IHD screen, even if there is no Wi-Fi in the property, it should still show balances if it... see more
      by WilliamB
      • 1 Day Ago
      • 1
        replies
      • 1
        thumbs up
      • 99
        views
    • Newbie queries
      I’m a landlord and my tenant, who was using Utilita for gas & leccy, has recently left. While doing a few renovations, I have been able to top up... see more
      by Mantis1955
      • 2 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 99
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    • Smart meter
      Hi @Bearclaire2020 There are a few things that can cause this issue. It may be that the communications have dropped on the gas meter itself, or... see more
      by WilliamB
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 258
        views
    • Smart meter
      Hi we are on pay as you go tariff and having problems with our smart meter we can see display on our electricity but not on gas which causes... see more
      by Bearclaire2020
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 258
        views
    • Smart meter
      Hi @Trickye, Thanks for your post. As this is a more account specific issue, have you tried getting in touch with the contact centre on 0345 207... see more
      by WilliamB
      • 5 Days Ago
      • 1
        replies
      • 0
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      • 244
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    • Smart meter
      Data from gas smart meter not working see more
      by Trickye
      • 6 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 244
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    • Top up
      Hey @Lewislay! It can take a few days from having your new meters installed, to having any credit that was on the old ones reapplied. If you... see more
      by PeteC
      • 6 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 314
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    • Top up
      I recently had my smart meter installed but when I check the balance it hasn’t kept the balance from the previous meter I had 30 left on how do I get... see more
      by Lewislay
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 314
        views
    • Gas display not showing correctly
      @Dizib Glad it is all working now though! Is there anything else you need? see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 3338
        views
    • Can I set auto-pay from the desktop. The app won't let me do it.
      What is the point of having an app if then one has to go through customer service? Last time I called customer service, I waited 45 minutes on the... see more
      by otc
      • 1 Week Ago
      • 4
        replies
      • 0
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      • 6789
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    • Warm home discount payment
      @Bella77 Hi Bella, As I do not have access to your account it would be hard to tell. I would advise calling the customer service line on 0345... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 2330
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    • Not commissioned meter.
      @Broon That is great to hear, please do keep in touch with me on how it all goes! 🤗 Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 6
        replies
      • 0
        thumbs up
      • 4381
        views
    • Utilita Power Payback 2024 – 2025
      @stj2006 Thanks for your update - As mentioned in our private chats - Pete is looking into this for you and will be in touch! 🤗 see more
      by Rebecca
      • 1 Week Ago
      • 15
        replies
      • 0
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      • 21327
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    • Warm home discount payment
      I have t received my warm home discounts payments yet. When will I receive it? I am eligible and all information was verified in October last year... see more
      by Bella77
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 2330
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    • Can I set auto-pay from the desktop. The app won't let me do it.
      @otc In that case I would advise calling in to speak to an advisor who will be able to access your account and get this trouble shooted. The contact... see more
      by Rebecca
      • 1 Week Ago
      • 4
        replies
      • 0
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      • 6789
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    • Changed phone and app not working
      @Faycross6697 Hi there, did the top-up payment go through successfully on the app? ​​​​​​​Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 2384
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    • Changed phone and app not working
      I'm uploading payments and they aren't uploading in app and when I enter the code on elec meter says disabled I'm desperate as it all goes off at... see more
      by Faycross6697
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 2384
        views
    • Can I set auto-pay from the desktop. The app won't let me do it.
      Yes, I also removed the app and reinstalled it again, but I have the same problem. see more
      by otc
      • 1 Week Ago
      • 4
        replies
      • 0
        thumbs up
      • 6789
        views
    • meter off
      @terrycompton Hi - do you know if your meter had money on it? Quite often the reason the meter goes off/you go off supply is because it needs to be... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 2579
        views
    • Can I set auto-pay from the desktop. The app won't let me do it.
      @otc Hey there - are you running the latest Android software in order to run the latest version of the app? see more
      by Rebecca
      • 1 Week Ago
      • 4
        replies
      • 1
        thumbs up
      • 6789
        views