[Daveyboy73]

Subject: Glitch: Received "Scotland Broader Group" email but I live in England!
Hi everyone,
Just wanted to warn others about a system glitch. I received an email from Utilita asking for ID and benefit evidence for the "Scotland Broader Group".
However, I live in England and already have my official letters from both the government and Utilita confirming my automatic Warm Home Discount is approved.
If you live in England/Wales and get this email, you can safely ignore it. It seems Utilita's automated system has accidentally mixed up regions and sent a Scottish manual-evidence request to automatic English accounts. Our discount is already safe via the DWP! Well at least I hope it is perhaps a community case worker can check it out please. Has anyone else received an email in error asking for more evidence as dwp details dont match obviously because they mixing up people's areas.
Regards
Dave

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[NickC]

Hi @Daveyboy73

Thank you for leaving this post we really appreciate it!

As @Daveyboy73 has just mentioned in this post If you received an email from us about the Warm Home Discount, please ignore this email and don’t take any action - you don't need to send us any information or evidence requested in it.

If we need anything from you regarding the scheme, we’ll contact you separately with the correct information.

Thank you for your understanding

[Rebecca]

@Daveyboy73 You are spot on here! Thank you for reporting it so quickly to the Community for our members and so we can also report it.

I am pleased to confirm we are already aware and have sent messages out via our Community here and across our Social Media channels.

Thanks,
Rebecca

[Daveyboy73]

That's okay I just thought something is wrong here so best to get it out there before community is over run with posts.
Regards
Dave

[Rebecca]

@Daveyboy73 Absolutely and that is exactly what the community is for and why it exists 😊

Thank you for being so helpful and being a valuable community member 🤩

Rebecca