[darmieesi]

Hi everyone,

My app isn't updating itself, I haven't gotten my bills on the app since May, I also haven't received paper bill since May, I have contacted support more than three times yet nothing has changed. But my direct debit gets taken monthly. Has anyone experienced this and how did you resolve it?

[Rebecca]

@darmieesi Hey there! 👋

I'll take a look into this for you today and see what may be going on and direct to our App Team.

I'll be in touch more via private message after investigating this for you 🤗

Thanks,
Rebecca