[Mark0524]

I still haven’t received my first payment

[JGA]

@Mark0524.
They say they have paid it but they haven't. Not good enough.

[Stewartie]

I’m the same spent 50 minutes on phone saying was sent out

[Mark0524]

I have sent 3 emails reply from them.

[Mark0524]

Worst company to deal with

[JGA]

Utilita's CEO Bill Bullen is often on TV and radio, telling us how the energy sector should be run. Rather than pontificating, he should get his own house in order first.

[Rebecca]

@JGA @Mark0524 - Hello both, thanks for your feedback, we always appreciate it.

I posted a helpful article regarding EBSS Payments yesterday that I think you will both find helpful.

If you are on a older style legacy meter (essentially this means not a smart meter) then vouchers for October are still being sent out.

Please check out this helpful post and if it still does not answer your questions and frustrations, do let me know and I can get these escalated back into the business. 😀

[JGA]

@Rebecca
Hi,

I'm still waiting to have a smart meter fitted - long story!
I submit my meter readings each month via the app and pay monthly by direct debit.
The app informed me several days ago that the government subsidy had been added to my account but it hasn't.
Thanks

[Rebecca]

@JGA Can you private mail me (there is a link to click in my signature to private mail me) with your customer reference number and/or full address and best contact number, so I can get your account assessed to see what is going on with this payment.

Thanks 😀
Rebecca

[Howem]

I had an an email from Utilita saying my EBSS payment would be applied automatically but nothing has happened yet and its the 28th October now.
One of the phone lines mentioned a top up code being sent out. This is how I top up via a top up code but I have nothing sent yet