[ScottishBoy24]

@Rebecca the install went fine but when they installed the smart prepayment gas meter it was on credit mode i asked the engineer if it will change to payg mode he said once it connects to the system it will. will this change to payg mode within 24 hours ? my hobbies are fitness and gaming i also love technology

[Rebecca]

@ScottishBoy24 Glad to hear it went well 😀

It should change yes - if its surpassed the 24 hours and not then just let me know!

Great to hear, we have other tech and gaming fans on here too! @Dean you love gaming so you may want to welcome @ScottishBoy24 🤗

[Dean]

@ScottishBoy24 Welcome to the Community, Would love to know what genre of gaming do you enjoy and what platform do you predominantly play on, I have recently switched from Playstation to PC and started streaming on twitch myself mostly MMOs :)

[ScottishBoy24]

@Rebecca yeah its past the 24 hours and still in credit mode i spoke to customer service yesterday they said it could take 2 or 3 days to change but they think theres a communication issue so theyve booked an engineer for tomorrow to do a communication check.

[ScottishBoy24]

@Dean hello nice to meet you i like call of duty i play it on the playstation 4 i watch twitch too i used to broadcast to twitch through my console but my internet got bad and stopped letting me broadcast properly

[Rebecca]

@ScottishBoy24 Great to hear! Keep me updated on how it all goes! 😀

Nice to e-meet you again! 🤗

[ScottishBoy24]

@Rebecca the engineer appointment was rescheduled as the engineer had to attend an emergency job which took him out of my area ive asked customer service if they are recieving communucation from my meters but they wont tell me anything :( and the gas meter is still in credit mode when it should be in payg mode

[Rebecca]

@ScottishBoy24 Hello! You should have that rescheduled as you have quite rightly mentioned. When is the date moved to? All that will happen is you will be safe on credit mode (which we enable for your benefit so you do not go off supply at any point during the time your communications are not 100% right). As soon as you have the engineer visit on the rescheduled appointment this will be sorted out! 😀 I hope this makes sense?

[ScottishBoy24]

@Rebecca sorry ive just saw this the appointment was scheduled for today for a pm appointment im just waiting for them now hopefully the issue will be sorted out and hopefully the engineer will turn up

[Rebecca]

@ScottishBoy24 OK! Keep in touch on what happens! 👍