My new in house display unit will not connect to my meter. It keeps saying connecting then shows message “Not commissioned”. I contacted customer services who could not rectify over the phone and sent another display unit out which is doing exactly the same thing and displaying the same message.
Obviously they are not able to connect to the meter making them useless I now have two in house units that don’t work.
I cannot get correct balance or use emergency facilities if needed as I have no unit to do this and the app is never accurate.
I need an operative to come to the property and resolve the problem not speak to someone on the phone who doesn’t know what to do and tells me to leave the in house display unit outside for 24 hours next to my electric meter??
Help needed !
Obviously they are not able to connect to the meter making them useless I now have two in house units that don’t work.
I cannot get correct balance or use emergency facilities if needed as I have no unit to do this and the app is never accurate.
I need an operative to come to the property and resolve the problem not speak to someone on the phone who doesn’t know what to do and tells me to leave the in house display unit outside for 24 hours next to my electric meter??
Help needed !
