[Jedi77]

I'm having the same problem with my IHD? Did anyone get an answer to fix the problem.

[Rebecca]

@Jedi77 @Dean will get on this and respond to you in order to get this investigated 😀

[Jedi77]

@Rebecca thank you, would be good to get it working so can track my usage and cost better. Especially with prices going up.

[Rebecca]

@Jedi77 Sure thing, I totally agree! 😀

[Dean]

Originally Posted by Jedi77

I'm having the same problem with my IHD? Did anyone get an answer to fix the problem.

Hey @Jedi77,

I can confirm we have recently rolled out a fix for those that have IHDs that do not show data and are on SMETS 1 meter types which all our call centre agents are able to resolve, on this occasion if you are able to DM your account details I will be able to feed this back into the business to have someone look into what meters you have and have an agent assist you.

You can DM me Here

Hopefully an agent will be able to get your display up and running in no time.

Kind Regards Dean

[Jedi77]

@Dean DM sent, thank you.

[Dean]

Originally Posted by Jedi77

@Dean DM sent, thank you.

Hey @Jedi77

I can confirm I have received your DM and now fed this back to the Business to Investigate.

Kind Regards
​​​​​​​Dean

[Gr6]

I’ve just received a IHD yesterday and having the same problem says not commissioned

[Angel]

My smart meter says not commissioned??? Had it a few weeks and left it in the cupboard next to the electric metre ? Please help…

[Dean]

Originally Posted by Angel

My smart meter says not commissioned??? Had it a few weeks and left it in the cupboard next to the electric metre ? Please help…

Hi @Angel ,
I have just responded to your private message,
Our customer service team now has a fix for the Smart Displays not connecting and will be able to help assist you to get this reconnected as you will need to speak to an agent in order to get this resolved,
Kind Regards
Dean