[Yuri]

Hi,

I applied for the Warm Home Discount but have not heard back yet as to whether I have been successful or not, should I assume this means I haven’t been?

Thanks.

[Dean]

Hi @Yuri

Thanks for getting in touch. I appreciate how important it is to know where things stand.


If you’re in England or Wales, the Department for Work and Pensions will already have notified all eligible households, so if you haven’t received anything yet, it’s likely you haven’t been identified as eligible this year.


If you’re in Scotland, it works a little differently.

• Core group customers will already have received their notification.
  
• Broader group customers verified by the DWP are placed into a random selection process.
  
• This random selection is scheduled to take place in January, so you may still hear back if you fall into this category (At this time we do not have an exact date in January - but hope to align this for when payments start to be made for those in core groups).
  
  
  

I hope this helps clear things up.
Regards Dean

[spud1978]

Other companies have already paid out weeks ago in Scotland so a don’t understand why you have to wait until January

[spud1978]

@Dean other companies have already paid out weeks ago so a don’t understand why your the only company waiting to January