[anthonym]

Hello

I received messages that my Electricity and Gas were running low at exactly the same time.

Auto Pay for the Gas was successful 2 minutes later but the Electricity was not topped-up even with sufficient funds.

My Building Society confirmed there were no failed requests for funds.

I received no notifications either by Email or App that a payment had failed.

Fortunately I was home when the Electricity went off supply.

Please advise what went wrong.

[catherineb]

Originally Posted by anthonym

Hello

I received messages that my Electricity and Gas were running low at exactly the same time.

Auto Pay for the Gas was successful 2 minutes later but the Electricity was not topped-up even with sufficient funds.

My Building Society confirmed there were no failed requests for funds.

I received no notifications either by Email or App that a payment had failed.

Fortunately I was home when the Electricity went off supply.

Please advise what went wrong.

Hi @anthonym

Thanks for getting in touch, please can you direct message me with your account details and then we can investigate for you.

Many thanks Catherine

[anthonym]

@catherineb

Thanks Catherine.

Since this post the Auto TopUp has failed again and I have had to credit manually.

My Customer Reference Number and Account Details are


257 590 4193
Anthony Montague
Flat 6
55 Crosby Road South
L21 1EW

Telephone
07946 655 378

Email
anthonymarkmontague@hotmail.com