[Louby123]

I updated both my gas and electricity debt recovery rate in December after switching to Utilita and going on prepayment meters. When trying to adjust the electric rate again now it claims that the service is unavailable as its still processing the previous request.

I called customer services and was advised to log out and uninstall the app and try and again, which i did but still no joy.

The app also says that I am on a higher tariff to what customer service is telling me

I've had no problem with my Gas account, just the electric- any suggestions on how I can get both of these issues updated?

[PeteC]

Originally Posted by Louby123

I updated both my gas and electricity debt recovery rate in December after switching to Utilita and going on prepayment meters. When trying to adjust the electric rate again now it claims that the service is unavailable as its still processing the previous request.

I called customer services and was advised to log out and uninstall the app and try and again, which i did but still no joy.

The app also says that I am on a higher tariff to what customer service is telling me

I've had no problem with my Gas account, just the electric- any suggestions on how I can get both of these issues updated?

Hi @Louby123

Thanks for getting in touch.

I'd really like to have a look into this in a bit more detail for you - I'll pass this over to our app team to see if there is anything going on behind the scenes - if you can Direct Message me your full name, address and postcode, I'll take a look and see what we can do to help.

Thanks again
Pete