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  • Claire79's Avatar
    Is there a problem with paying the other half of warm home discount?? Government did not say pay it in 2 installments so why is utilita doing it?? Received my 1st on Jan 7th and expected it on Jan 7th....
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  • Rebecca's Avatar
    @Claire79 Hi there - it should have said in your email that you received the timescales 🤗

    We are outlining that you can expect the second payment by the end of January latest - just so we can account for any delays customers may occur.

    Thanks,
    Rebecca
    I'm your Community Manager! 😀 Please note: I'm currently on leave until April 2026. Need to message the community team? Feel free to reach out to @WilliamB, @PeteC or @Dean" 😀

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