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Jan ebss payment still not on meter

Jan ebss payment still not on meter

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  • Sapphire's Avatar
    Sapphire

    Level 1
    14-02-23
    7073 Views
    Rang numerous times, still waiting,issues been escalated to whoever deals with this , just keep getting fobbed off everytime I ring and eventually get through. Any ideas what I can do to get this resolved
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  • Rebecca's Avatar
    Rebecca

    Head of Community
    14-02-23
    @Sapphire Hi there - can you clarify what months you are waiting for and what has been done so far?

    It takes 10 working days for vouchers to be re-sent via PayPoint once they get re-requested, so this is most likely why you are still waiting are speaking to a member of the contact centre 😊
    I'm your Community Manager! 😀 Please note: I'm currently on leave until April 2026. Need to message the community team? Feel free to reach out to @WilliamB, @PeteC or @Dean" 😀

    To post a new thread about anything you like click here

    Feel free to message me any time by clicking here     🤗
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