[eliza]

I have been trying to contact utilita since friday. we had a couple of power cuts and the electric meter went off, it came back on but has nothing on the screen so i cant top it up with my electric key, i have tried the customer care number and the live agent on line. any suggestions as to what i can do. i am currently on hold on the phone and on line

[Rebecca]

@eliza Morning Eliza, and welcome to the community - nice to hear from you 😀

Did you manage to get through since your last message above?

Rebecca

[eliza]

@Rebecca no still no joy

[Rebecca]

@eliza Can you pop me your account number and/or full address and postcode via private message so I can escalate this back into the business to get this investigated?

Rebecca

[DavidTaylor]

Try this number 02381 000 079 ive had to call twice and got through both times . hope they can help you

[eliza]

@Rebecca have you managed to sort anything out, as i have still not been able to contact anyone at all

[Rebecca]

@eliza Morning - I have updated you on what the business is doing to get this matter resolved via private message 😄

Rebecca

[Rebecca]

@DavidTaylor Thanks for leaving this great resource here for our members David! Top member marks! Really great work and I appreciate it!