@Robert2103 Hi there Robert! A warm welcome to the Community! Where abouts are you from? Hope you are keeping well? ๐
Introduce yourself!
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15-12-22Rebecca
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15-12-22Weeeck59
Hello im eck
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15-12-22Weeeck59
Hello im eck i live in paisley i have been with utilita for a few years now and think they are the worst company out
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21-12-22Burcica
hello..my name is Daniel and I have a problem .... when I moved into the house where I live, the owner said that I have a smart meter and it is billed directly ... I tried to create an account on My utilita ... but I did not succeed because it tells me that the reference number is wrong...even though it was on the invoice...how can I solve this...I called Utilita but nothing good happened to be helped...and there would be another small problem. .I do not speak english well...
thank you for your understanding... and I'm waiting for an answer or help to create an account on My Utilita... I specify that the house is connected to gas and electricity at Utilita -
03-01-23michaelfoden
@Rebecca
hi my name is mike.
my account has just been activated so i will have a look at the forum , and post any queries shortly
yours mike, -
05-01-23Rebecca
michaelfoden Hi Mike ๐ a very warm welcome to you! How are you? Did you have a nice festive period and new year?
Do take the time to look around the community and let me know what you think.
A few articles you may find helpful and want to bookmark/favourite are:
Help & Support Mega Digest
Help & Support Board
Let me know how you get on ๐ -
13-01-23Abenezer
My name is Abe and have been with utilitta since some yrs ago.
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13-01-23Abenezer
I have currently an issues with utilia. As a pay as u go customer i topped up ยฃ80 for gas and the balance could not be reademmed into the metere. I called utilitta about this issue and after long waiting mnts the phone line picked up. They told me that they would raise up the issue to a speciaist team promissing to resolve the issue. Up to today, waiting more than two weeks, no response. I contacted them again and the same response was given. I do not really know what to do. The other issue is about the governement energy support voucher. they send the voucher by email but not working. I also contacted them regarding this issue but still not resolved. I really want from anyone about similar isuue with advise and support. Thanks.
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13-01-23Antony721
@Rebecca I have been without electricity since moving in to my property on November the 10th. At first I could not find my supplier. Octopus energy informed me it was utilita. On phoning and after days and days I got through to you. At first you disputed you were my suppliers. Then weeks later admitted your my suppliers. Call centre in South Africa near to useless. So I had no option but to approach the energy ombudsman. Within a few hours I had a call from Winchester head office. I was put onto gas supply on 15 th of Dec. It was found that the previous Tennant had not given any final readings. Unable as had died. After local housing association had finish work they also did not give any readings. On inspecting my meter there was at least 30 pounds on the meter I was allowed to keep. So have to ration my use seeing as gas needs electricity to work I have to ration that also. Forcing me to stay with friends and family. I have had the property for three months unable to fully live there. I was informed the Meter can not be changed due to on going work held up by asbestosis. Was even sent a letter by utilita I could be charged for this work. Informed the engineers it would be too dangerous for them. Engineering dept at very helpful I must admit get more sense than from the call centre. I sense they are as accesoarated by the call centre as much as I am. But do not expressly say this. I was promised a temporary key for electricity would be sent out from the 15 th of Dec. None came. Engineers promised in Jan I would get one in five days. None came. Received an e mail that a voucher was awarded to me to make up for lost months and up til March. I only had to take a letter and key and voucher to the nearest shop. Without a key or a voucher not possible. Finally days after getting through to call centre and being told my voucher not reddened I informed them that no key or voucher had arrived. And due to them getting my address wrong multiple times no such items received. The lady asked me to give code on my gas meter while I was physically at my property with my head stuck under a sink cupboard. I was informed that I was not in my property. Even asked if utilitta was my supplier. Even though minutes earlier in formed that it was their meter. Apparently the super GPS system only works on postcodes. The lady told me that I was at house number 9 in my street. Not at flat number 9 in my block of flats.vshe was adamant that I was elsewhere, while I was in my flat. She was so flummoxed that to solve the problem she thought best to end the call. Very helpful. So now not only do I only have arationable amount of electricity. unable to run my gas. But no way to top up electo
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13-01-23Rebecca
@Antony721 I am sorry to hear this! Do you have any correspondence from Utilita like an email or letter - it should have a customer refence number on there - do you have anything like this?
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13-01-23Rebecca
@Abenezer So sorry to hear that you have had no joy on the phone in terms of a resolution.
Can you private mail me your customer reference number so I can escalate this back into the business on your behalf to your customer experience team.
Thanks,
Rebecca -
13-01-23Antony721
I only have Two letters lucky to get them as usual post man on duty who knows me. And even they are of two variants of my address Have an e mail congratulating me as I'm to receive a voucher to redeem. Wich has not arrived. And need to take a key which has not arrived with a letter with my address on it. So I hope the voucher I get matches one of the variant addresses I have. Cos if another variant arrives that does not match I'm back to square one.
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13-01-23Antony721
Don't know if you got my previous responses. ?
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15-01-23Deirdre
@Rebecca, hi, I'm deirdre. I've been with utilita for roughly 3 yrs now . I'm on a prepayment metre and was wondering if anyone can tell me if it's worthwhile changing to a dry meter?
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16-01-23Rebecca
@Deirdre Hi there and welcome to the community! What do you mean by a 'dry meter'? ๐
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16-01-23Rebecca
@Antony721 Hi there - I have just had to delete your post with your customer ref number as you posted it on the front end and this endangers your personal data.
Can you send the issue you are experiencing and your customer ref privately via the link in my signature please ๐ -
16-01-23Deirdre
@Rebecca, sorry I mean a credit meter and paying by direct debit.
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17-01-23Antony721
@Rebecca were is this signature? All links are to community
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17-01-23Rebecca
@Antony721 You can private mail me by clicking here
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17-01-23Rebecca
@Deirdre Ah OK ๐ It depends what you feel is best for you - if you like to know what you are spending and budget then Pre-payment will be better - however, if you like to have a constant stream of supply then credit could be better, but it's not as easy to budget, however, you can still monitor your usage via the My Utilita App, and pay your bills/see your bills through the app.
It really is what you feel works best for you and your home/lifestyle ๐ค -
18-01-23Raj
Hello, my name is Oluwashola and i have been a utilita customer since december last year .seems like a good choice so far. Except for some questions which i need answers for pls.
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18-01-23Rebecca
@Raj Hi there! Welcome to the Community and nice to hear from you! Also welcome on board!
Happy to answer any questions on here ๐ Ask away! Myself or our community members will be able to help!
Thanks,
Rebecca -
24-01-23lukehanley
hi i am luke i have been a customer for 2 and a half years
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01-02-23Moomin
@Rebecca
I'm Helen, and I've been with Utilita for 4 years. In December, I moved into my new flat, and it's great. Finally free from my old place; it felt good to hand in my keys, which I did on the 10th of January. One quick question: I completed the moving form in November last year. How do I close my account at my former property?
Oh, another question: I tried to transfer credit from my electricity meter to my gas meter, and it hasn't worked. What do I do? I have no money to top up, and my gas is really, really low. Any help or advice would be great, and much appreciated. -
17-02-23Abby
@Rebecca
Hi my name is Abby. I have been a Utilita customer for years (I can't remember how many) maybe 10 +. I have one dog and two cats who I love dearly. -
13-03-23Rebecca
@Abby Hello! A very warm welcome to you! WOW 10+ years is a very very long time!! That is amazing. You must have seen a lot of things change over the time you have been with Utilita - with things like the app coming into play.
Awh I am a massive animal person too! What breed is your dog and what colour are your cats? ๐ -
13-03-23Abby
Hi Rebecca I have a German Shepherd called Cassie age 5 and I have two black kittens who are brothers aged 11 months and 6 months.
Do you have pets? Abby. -
14-03-23Rachel13
Im rachel been a customer for 3 years and its my biggest regret. I'm not happy with the service at utilita yet there doesn't seem to be a human being at utilita that cares. You are a company with the worst customer service. Since yesterday and topping up ยฃ28 I woke up to my gas balance being 0.49p and then that went up to ยฃ1 by lunch time, how do I get a breakdown of my payments and an hourly breakdown of the cost of my gas usage, you app is as useless as the staff you employ. I've made serval requests for someone to ring me, my complaint from October 2022 still hasn't be dealt with. Is this your policy to ignore customer complaints? I want someone to ring me with a refund and debt cleared, I want my complaint dealt with and I want to switch suppliers to utility warehouse who now supply my electricity and have a customer service that actually is human and answers the phone within 5 minutes of calling unlike this scam company 2 hours on hold for someone to answer that fails to listen then hangs up, disgraceful. I wouldn't recommend this supplier to my worst enemy. Utilita I want answers ASAP
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05-04-23Jashead
Can't get hold of utillita 4hrs - 8hrs of phone calls no reply! 5 day no gas!!
bloody joke they are! Installed a new meter hasn't lasted even a day!!
emergency number no answer. -
24-04-23Cloudy991
@Rebecca I'm del from Scotland
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26-04-23Rebecca
@Cloudy991 Hi Del! A very warm welcome! How long have you been a Utilita customer for? Do you have any interests? ๐
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15-05-23Joojoo
Hi Rebecca, I am from Chesterโฆ I having problems with my meter reader itโs still not reading my app! I have tried everything from turning it off and uninstalling my app. I have sent Utilita a few emails and talked on chat but still itโs not working properly ๐คท๐ผโโ๏ธ
Thanks, Julie -
15-05-23Rebecca
@Joojoo Hey Julie, nice to e-meet you! Oh no, sorry to hear that!
Could you pop me your full address and best contact number via private mail using the link on my signature so I can get this escalated for you.
Thanks,
Rebecca -
03-07-23Terry3980
Hi Rebecca
Iโm read that prepayment meter tariffs are going to be reduced. Is this correct? -
03-07-23Rebecca
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08-07-23Teewxm
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08-07-23Joojoo
Had to have new meters and reader
put it! -
09-07-23Joojoo
Teewxm Donโt get the joke ๐คท๐ผโโ๏ธ๐
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03-08-23Chardy
Iโm very new customer but having some issues already
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04-08-23Rebecca
@Chardy Hi there and welcome to the community!
Oh no - sorry to hear that! Could you elaborate so I can advice as best I can for you?
Thank you,
Rebecca