Introduce yourself!

Hi Rebecca I'm Jane from Rotherham in South Yorkshire, I love sewing when I have any free time. I've been with utilita several years

@Jane68 Hello! So nice to have you on the community as a new member here! Have you had a chance to take a look around at the different boards? Would love to know what you think?

Rebecca

Quote:

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Originally Posted by Katkin

Hey there. Yeah that time o year though.
I like trying new recipes if they are nice some look nice in pics but don't taste so nice an then it just a waste of time an money🙄. Tried a biscoff cheese cake last week was nice but bit sweet. Don't think I would make again.
Love going for walks to. Don't have many people to join me though my husband not a fan., 🙃.
Watched the Geoff dalmeer serious. What a horrible person. Wonder how people become like he did. Watched bullet train movie at weekend. Not sure I was a fan x

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Oh my goodness it was awful wasn't it, some scenes I struggled to watch! The Watcher is something I have watched recently which was good. I also liked 'Maid' which is worth a try.

Oh, we have lots of bakers on this community. We posted a energy saving recipe this week which you could give a go here! We posted it as it's just been National Baking Week!

If you have any energy saving tips do feel free to always post a new post! We would love to hear more from you! 😀 This community is for you our members to use and post just as much as me your Community Manager! 🤗

Hi @Katkin,

I also watched the Jeff Dahmer series and was fascinated, as you said it makes you wonder how he turned out like that. Are you interested in true crime dramas or docuseries? I am not much of a baker myself but have made a great lemon drizzle cake that went down well in the office. What is your favourite thing to bake?

Cat

Hi am Eileen I have only been with utilita for about a year now and not had no problems so far it's nice to meet everyone

@Rebecca hello iam Eileen nice to meet u all only been with utilita for about a year now never had any problems so far

@Itsei A warm welcome from myself and everyone here on the community! Have you had a chance to look around yet? This is a platform for you our members. As your community manager I post helpful content I know customers want and need to know, as well as off topic content - you can find the different boards on the community homepage half way down.

Where are you from Eileen and do you have any hobbies?

😀

Hi I'm Tony from gateshead..I'm a football fan of Newcastle united I've been with utilita for about 8 years

@Rebecca hi, trust you are great dear, I want be a utilita customer. Thanks.

Hi my name is Samuel

Hi my name is Slopper and I am a new member can you help me please

@Slopper Hello Slopper, welcome to the Community! How can we help?

Rebecca

@Slopper Hi Sam! How are you? Welcome to the Community! Where are you from and how long have you been with Uilita? 😀

@Tonyb Welcome! So lovely to have you on the Community! Great to hear you are a footie fan!

How are you finding the Community?

WOW 8 years! That is a long time! So pleased to speak to a long time customer 😀

@Islamiyyat Hello! You can get a quote and sign up here 😀

Hi im new. Im just wondering why my smart meter isn’t connected to my app? And would i be able to have a smart box as I didn’t get one when my metre was installed

@missej2 Hello! Welcome! It takes about 72 hours for the app to connect to your main smart meters! 😀

In regards to requesting a In Home Display - you can use our Live Chat in order to do that via that Utilita Webiste.

Thanks,
Rebecca

Ive been with untilita for months! Its never worked. On live chat i keep getting cut off. I got a text this morning and followed the instructions and its still not working

Hi..why can't I make an account on the utility?

@missej2 Hi there, sorry to hear this, it is a very busy time at the moment, do you know what you app is displaying or what part is not working? As much info as possible would be good!

Thanks,
Rebecca

@Burcica Hi, do you mean My Utilita App?

yes...My utility..I have the invoice with a reference number..but when I write it in the registration it says it's not good...

yes..in My utility I can't make an account...when I enter the reference number from the invoice..it says it's incorrect..what can I do?

@Burcica I would ensure you are looking at the correct customer ref number.

This thread explains how to confirm your customer refence number.

h9 im phil a pensioner trying to keep warm

@sapper Hi there! A warm welcome to the Community! How are you finding it?

The cold weather has well and truly kicked in! Today in particular feels the coldest it has done in a while.

Where abouts in the UK are you from? 🙂

Rebecca - your Community Manager

derbyshire so cold

@sapper Oh nooo - sorry to hear that you are so chilly! Big thick socks and dressing down is keeping me insulated and a hot cuppa.

We are posting energy saving tips on the community here weekly under the 'Energy Efficiency Board'.

We are so pleased to have you with us here as part of the community and hope you manage to keep warm! 🤗

Please feel free to reach out if you need anything, myself as your Community Manager or the rest of the wider community are always here to help!

I am John been with Utilita for around 15 years but I have had a query how d u get to E-Mail Utilita when the server is not excepting your E-mail

Hello John! Welcome to the Utilita Community! I think you are the longest standing Utilita customer on the community which is SO exciting yo hear! 🤗

I am not sure the answer to your question, but I can help with anything you were going to email Utilita about?

@Rebecca Hi Rebecca I've been with Utilita about 8 years now. I have a question is it possible to get the Warm Home Discount credited to my Gas account I am on pre-payment smart meters.

Hi My name is Fiona am a full time mum I have been with utilita for over 4 years now have had a Few problems especially with my gas previously but things are ok now.

Hi, I am Julie live on my own and am disabled, Utilita have been a Godsend to me through this cost of living crisis as I have had to use emergency credit and power up a few times, this has helped me immensely!
Thankyou Utilita!!

@Joojoo Hello there! A warm welcome to the Community! That is so great to hear!

Where abouts are you from? It is a pleasure to have you as a new community member here!

Rebecca

@Fiona Hello! A really big warm welcome to the community!

That is a shame to hear but I am glad they have been put right.

How are you finding the community? And where abouts are you from?

Feel free to check out all the different boards and answer other member questions where you feel you know the answers 😀

@Fluffy72 Hello! It is indeed! You can now switch credit between meters! Check out our post on how to do this and how it works here! 😀

Hiya my name is Cherylle Veasey iv been with utilta since 2014.Never had any problems at all.

@Rebecca the switch is great to use especially with receiving the gov payment scheme.I use more gas that electric so it works for me.I tried it last Thursday I moved 40 to my savings then transferred it to my gas account it just didn't appear so I left it a day thinking it whould come on but no so then I rang costumer service I had to wait a while I rang about 8 Monday morning it did take an hour but the lady at the other end was lovely she checked my account and of course it was my fault I'd sent the gas over and then sent it back.So we had a good laugh about it but the lady was lovely.I fully get that people are looseing patients for the wait time but in all fairness if you employed more staff then the energy prices whould have to increase..Alot of These problems are coming from government and not transfering on dates. I can only say iv been with the company a very long time and have no problems with the company.

@Chez1962 Hello! Really great to read this - We really have been working hard to get this implemented for customers. Especially with the EBSS payments going to the electricity meters where consumers have electricity but not all have gas. And absolutely right, I think we are all using our gas way more in these low temperatures.

I am so pleased that you are enjoying it and it was sorted for you! Have you watched the help video and thread on the credit transfer feature - the video is handy to watch whilst grasping the hang of it for the first time 😊

You can find that help thread here

Really great to have you as a new member, and please do feel free to post any helpful info for the rest of the members here on the community what with being a long standing knowledgeable customer, as well as answering any questions you see being posted! I love to see that as your community manager. This is a place for you - our members to talk amongst each other 😀

Let me know how you get on with your next credit transfer!

@Rebecca
Hi I'm Robert, I have been with utilita for 3 years