[Iqra]

@Rebecca I missed out on my October voucher

[Iqra]

Hi i missed out on October vouchers

[Rebecca]

@Iqra Hi there! How do you usually receive your vouchers? 🙂

[Iqra]

By post I received

[Rebecca]

Hi all,

You can now transfer energy credit between meters all via the My Utilita App!

Click the below thread to read more! 😊👇

https://community.utilita.co.uk/thre...en-your-meters!

[Carolulabell]

I was credited with the November installment on 4.11 but it was debited from my account on 23.11. Why was this

[Rebecca]

@Carolulabell Hi there - unfortunately you would need to speak to a member of our customer service team by calling our contact centre, who will have access to your account and can look into this in more detail.

Hope this helps!

Rebecca

[aquamarina2205]

Hi

I have not yet received my energy voucher for december.. I usually receive it on 5th by email

[kevinpjordan]

Originally Posted by Rebecca

Hi all, we have been getting a lot of customers and members confused about where their Energy Support Payment vouchers are if they are on legacy meters, please note this updated information has been added to this article, please read and be aware, as it will help:

Legacy Pre-pay

If you have an older style legacy meter you will receive a top-up voucher for that amount via email (providing we have a valid email for you on your account) -

Please check your junk box and note that this email will be from 'Pay Point' so it will be worth searching your inboxes for this sender,

or if you do not have an email listed on your energy account, it will be sent to you via the post

I have email and I have checked junk mail. When do i get Decembers voucher from Pay Point?

[Rebecca]

@kevinpjordan Hi there - we advise it can be any time in December as the vouchers are rolled out to our customers in batches. 😊