This page is dedicated to the participants of our new Power Payback customer trial. You can read all about the trial in more detail, plus chat to other participants and give feedback – we'd love to hear from you!
Why are we doing this trial?
We’re on a mission to help customers spend less on their energy. This trial will help customers use energy at times when it’s cheaper – and we’ll pass the saving directly to you!
During the day, there are times when the price of electricity is higher. This happens because of increases in demand, and power plants will be on standby. This means costs, and our carbon footprint goes up.
The aim of this trial is to help customers use energy at the best possible time. We’ll let you know via SMS when these more expensive usage times are happening – and if you reduce your electricity usage, we’ll pass on the savings and reward you with energy credits on your smart meter. It’s win-win!
How does the trial work?
- The trial will last 4 weeks, starting from 31 October.
- You’ll be asked to reduce your electricity usage once a week during a specific time frame. We’ll let you know exactly what you need to do via SMS.
- We’ll give you suggestions on ways you could reduce your energy usage.
- If you successfully reduce your electricity usage, we’ll credit your meter. The more you reduce your usage, the more you can earn.
- We’ll confirm the result of the trial and if you’ve earnt £££s.
What will I be asked to do?
We’ll ask you to reduce your electricity usage in a specific time window. We’ll give you tips on how to do this, and you’ll get SMS messages with all the information you’ll need:
A reminder SMS 24 hours before your timeframe to reduce your electricity usage (we’ll also include a suggestion on how you might do this)
A reminder of your timeframe 1 hour before it starts
An SMS that lets you know when the timeframe is over
A request to give some feedback – we’d love to hear what you think!
FAQs
Can I see the results?
Of course, you can! We’ll be updating this page with all the insights we get from the trial. You can also interact with the Utilita team as well as other trial participants. Make sure you get involved, ask questions, and submit any queries that you have. It all helps us build better services in the future.
What's the maximum I can earn in the trial?
We'll pay a maximum of £15 each time you successfully reduce your usage during the trial. You'll have 1 window to do this each week while the trial is running. That equates to a maximum earning of £15 per week.
When will I receive my credit?
We’ll pay you for reducing your electricity usage during a specific time frame each week. You’ll get an SMS which confirms how much this is, and we’ll send this directly to your meter.
The SMS confirms that I was successful, but I see no credit on the meter.
It will take a few days for us to send whatever you’ve earned, so make sure to wait at least 72 hours for your credit to appear. If you still can’t see it - please contact our customer service team on 0330 3337 442 Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm - or chat to a Customer Service Advisor via our Live Chat (please see the icon on the bottom right hand side of the Utilita Website Homepage) and we’ll sort this for you.
How do we calculate the amount you have saved?
How much you earn is all about how much you reduce your electricity usage compared to what’s typical for your household. We look at your historic usage data, as recorded by your smart meter, then we compare this to what your usage was during the specific time frames we set out in the trial.
We then take the reduction amount and multiply it by the unit rate (p/kWh) provided during each specified time widow in the trial to work out how much credit to give you.
How can I reduce my usage during this trial?
Apart from not using your large appliances during the event window there are other ways to reduce your electricity usage. Please find energy saving tips in the link below www.utilita.co.uk/high5
Is my personal or energy data shared with third parties?
No. The trial is conducted by Utilita only and no customer data is shared with third parties.
You can find all T&C's here - please ensure you read them
Why are we doing this trial?
We’re on a mission to help customers spend less on their energy. This trial will help customers use energy at times when it’s cheaper – and we’ll pass the saving directly to you!
During the day, there are times when the price of electricity is higher. This happens because of increases in demand, and power plants will be on standby. This means costs, and our carbon footprint goes up.
The aim of this trial is to help customers use energy at the best possible time. We’ll let you know via SMS when these more expensive usage times are happening – and if you reduce your electricity usage, we’ll pass on the savings and reward you with energy credits on your smart meter. It’s win-win!
How does the trial work?
- The trial will last 4 weeks, starting from 31 October.
- You’ll be asked to reduce your electricity usage once a week during a specific time frame. We’ll let you know exactly what you need to do via SMS.
- We’ll give you suggestions on ways you could reduce your energy usage.
- If you successfully reduce your electricity usage, we’ll credit your meter. The more you reduce your usage, the more you can earn.
- We’ll confirm the result of the trial and if you’ve earnt £££s.
What will I be asked to do?
We’ll ask you to reduce your electricity usage in a specific time window. We’ll give you tips on how to do this, and you’ll get SMS messages with all the information you’ll need:
A reminder SMS 24 hours before your timeframe to reduce your electricity usage (we’ll also include a suggestion on how you might do this)
A reminder of your timeframe 1 hour before it starts
An SMS that lets you know when the timeframe is over
A request to give some feedback – we’d love to hear what you think!
FAQs
Can I see the results?
Of course, you can! We’ll be updating this page with all the insights we get from the trial. You can also interact with the Utilita team as well as other trial participants. Make sure you get involved, ask questions, and submit any queries that you have. It all helps us build better services in the future.
What's the maximum I can earn in the trial?
We'll pay a maximum of £15 each time you successfully reduce your usage during the trial. You'll have 1 window to do this each week while the trial is running. That equates to a maximum earning of £15 per week.
When will I receive my credit?
We’ll pay you for reducing your electricity usage during a specific time frame each week. You’ll get an SMS which confirms how much this is, and we’ll send this directly to your meter.
The SMS confirms that I was successful, but I see no credit on the meter.
It will take a few days for us to send whatever you’ve earned, so make sure to wait at least 72 hours for your credit to appear. If you still can’t see it - please contact our customer service team on 0330 3337 442 Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm - or chat to a Customer Service Advisor via our Live Chat (please see the icon on the bottom right hand side of the Utilita Website Homepage) and we’ll sort this for you.
How do we calculate the amount you have saved?
How much you earn is all about how much you reduce your electricity usage compared to what’s typical for your household. We look at your historic usage data, as recorded by your smart meter, then we compare this to what your usage was during the specific time frames we set out in the trial.
We then take the reduction amount and multiply it by the unit rate (p/kWh) provided during each specified time widow in the trial to work out how much credit to give you.
How can I reduce my usage during this trial?
Apart from not using your large appliances during the event window there are other ways to reduce your electricity usage. Please find energy saving tips in the link below www.utilita.co.uk/high5
Is my personal or energy data shared with third parties?
No. The trial is conducted by Utilita only and no customer data is shared with third parties.
You can find all T&C's here - please ensure you read them
Last edited by Rebecca; 01-11-22 at 10:02.
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