[PotNoodles]

@Rebecca thank you

[Rebecca]

Originally Posted by PotNoodles

@Rebecca can you see why the awarded pay back never reached my main meter/smart display please, it only showed on my mobile app and now it's gone. I spoke with customer service they said wait 72 hours so it came it went ☹️ Also the meter is not showing correct balance on the gas side of the smart meter display the balance went down under £2.00 and and did not Auto Top up so therefore i topped up £5.00 but still not showing.

Please can you email to energyplus@utilita.co.uk the customer ID and they can investigate as soon as they receive it 😀

[TerriB14]

I’ve not had any allotted time slot for this week at all? Is it just random customers each week?

[Rebecca]

@TerriB14 Terri could you private mail me your customer ref number so I can check when your scheduled alert is meant to go out today?

Thanks,
Rebecca

[TerriB14]

@Rebecca how do I private message you? I’m not sure!

[Rebecca]

Thanks again for taking part in our Power Payback trial. We’ve had a great response so far and have already seen trialists saving, and earning cashback, on their energy!

The highlights so far

So far, 66 % of our trialists managed to reduce their consumption by 0.65 % on average.

We paid trialists £ 4,127 in total and on top of that, trialists managed to save £ 156.10 worth of electricity.

Don’t forget, every kWh saved helps the planet too. In fact, trialists managed to save 82.9 kg CO2, that is equivalent to the pollution from driving 301.7 miles! So thank you for doing your part and being an eco-hero!

Finally! Hats off to 6 of our trialists that earned the maximum pay-out of £15 for a single event!

Be sure to keep an eye out for your next weekly text, letting you know when it’s time to earn money for consuming less energy! Find out more about Utilita’s Power Payback trial on the Utilita Community.

[Rebecca]

@TerriB14 You can click here 😀

[Rebecca]

Originally Posted by TerriB14

I’ve not had any allotted time slot for this week at all? Is it just random customers each week?

Hey! I have just gone back to the trial team - these events are totally random to ensure that they are organic. I can confirm that this weeks event for yourself has not happened yet - and each week can look totally different in terms of when you will receive the alerts! Hold tight, as it is scheduled 😀

[TerriB14]

@Rebecca I not long ago had my text message, thank you!

[Nsharp981]

I did my last power payback on Thursday evening but still haven't had my text about what u earned. Can you advise on this please?