[Petere10]

I got through on mine and after a hour they cut me off mate

[hackedoff]

Seems standard operating procedure to keep you holding until you either die of boredom or hypothermia and if you prove far too resilient then they will cut you off anyway. I can just about understand why it's all paid into electric - can't imagine there are many dwellings without it whereas not everyone has gas - but you would think that the utilities companies themselves would make provision for the transfer between gas and electric accounts held in one name/address.

[vakeesan26]

They are not answering any phone calls , Just repeating recorded message on all numbers. 😡

[vakeesan26]

@Cat no one answering any phone calls , Just repeating recorded message on all numbers.

[Cat]

Hi @vakeesan26,

I am sorry you have been unable to get through. Mondays are a very busy day for the call centre and all available agents are taking calls. I have sent you a private message and if I can help I will certainly try.

Cat

[Bobcat]

Hi Cat

And myself? I messaged you here earlier but you only replied to another member who commented on my thread.

[jay]

Originally Posted by Cat

Hi @Bobcat,

If you would like the money to be moved please call customer services on 0330 333 7442 between 8am and 8pm Mon-Fri and 8am and 5pm Sat. The payment is designed specifically for domestic electric supplies. If you would like further information on this the gov website which I have linked below outlines everything you need to know.

Cat

Gov.uk

Good luck on getting a reply. Waiting in caller queue with aggravating loops of music and repeated messages makes my mental health worse than ever! Can't describe what it does to me :( btw I never call on a Monday or at busy times.

[KerryT]

Go the payments then to transfer credit. You have to transfer to savings then wait 30 minutes I'm having issues with it thoughdoesnt seem to want to let me do it

[Asquid87]

Same over here. I was told explicitly that the payment would be on electricity but I could use it for gas. Can't get through in time on my work breaks and no option on the app. I don't need all of this electricity credit, I need to pay my gas bill (which is huge for a 1 bed flat I'm barely in!)
so stressful!

[Rebecca]

@Bobcat You may find this new feature helpful on the following thread:

Transfer money between your meters!