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Head of Community

Rebecca

13-01-23

@Abenezer So sorry to hear that you have had no joy on the phone in terms of a resolution.

Can you private mail me your customer reference number so I can escalate this back into the business on your behalf to your customer experience team.

Thanks,
Rebecca

I am your Community Manager! 😀

To post a new thread about anything you like click here

Feel free to message me any time by clicking here 🤗

Level 1

Antony721

13-01-23

I only have Two letters lucky to get them as usual post man on duty who knows me. And even they are of two variants of my address Have an e mail congratulating me as I'm to receive a voucher to redeem. Wich has not arrived. And need to take a key which has not arrived with a letter with my address on it. So I hope the voucher I get matches one of the variant addresses I have. Cos if another variant arrives that does not match I'm back to square one.

Level 1

Antony721

13-01-23

Don't know if you got my previous responses. ?

Level 1

Deirdre

15-01-23

@Rebecca, hi, I'm deirdre. I've been with utilita for roughly 3 yrs now . I'm on a prepayment metre and was wondering if anyone can tell me if it's worthwhile changing to a dry meter?

Head of Community

Rebecca

16-01-23

@Deirdre Hi there and welcome to the community! What do you mean by a 'dry meter'? 😊

Head of Community

Rebecca

16-01-23

@Antony721 Hi there - I have just had to delete your post with your customer ref number as you posted it on the front end and this endangers your personal data.

Can you send the issue you are experiencing and your customer ref privately via the link in my signature please 🙂

Level 1

Deirdre

16-01-23

@Rebecca, sorry I mean a credit meter and paying by direct debit.

Level 1

Antony721

17-01-23

@Rebecca were is this signature? All links are to community

Head of Community

Rebecca

17-01-23

@Antony721 You can private mail me by clicking here

Head of Community

Rebecca

17-01-23

@Deirdre Ah OK 😀 It depends what you feel is best for you - if you like to know what you are spending and budget then Pre-payment will be better - however, if you like to have a constant stream of supply then credit could be better, but it's not as easy to budget, however, you can still monitor your usage via the My Utilita App, and pay your bills/see your bills through the app.

It really is what you feel works best for you and your home/lifestyle 🤗

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