[Rebecca]

@Burcica Hi, do you mean My Utilita App?

[Burcica]

yes...My utility..I have the invoice with a reference number..but when I write it in the registration it says it's not good...

[Burcica]

yes..in My utility I can't make an account...when I enter the reference number from the invoice..it says it's incorrect..what can I do?

[Rebecca]

@Burcica I would ensure you are looking at the correct customer ref number.

This thread explains how to confirm your customer refence number.

[sapper]

h9 im phil a pensioner trying to keep warm

[Rebecca]

@sapper Hi there! A warm welcome to the Community! How are you finding it?

The cold weather has well and truly kicked in! Today in particular feels the coldest it has done in a while.

Where abouts in the UK are you from? 🙂

Rebecca - your Community Manager

[sapper]

derbyshire so cold

[Rebecca]

@sapper Oh nooo - sorry to hear that you are so chilly! Big thick socks and dressing down is keeping me insulated and a hot cuppa.

We are posting energy saving tips on the community here weekly under the 'Energy Efficiency Board'.

We are so pleased to have you with us here as part of the community and hope you manage to keep warm! 🤗

Please feel free to reach out if you need anything, myself as your Community Manager or the rest of the wider community are always here to help!

[johnmulroy]

I am John been with Utilita for around 15 years but I have had a query how d u get to E-Mail Utilita when the server is not excepting your E-mail

[Rebecca]

Hello John! Welcome to the Utilita Community! I think you are the longest standing Utilita customer on the community which is SO exciting yo hear! 🤗

I am not sure the answer to your question, but I can help with anything you were going to email Utilita about?