[Val]

Hi I'm Val and I have been with Utilita for 15 months since I retired from running a home for homeless men. I have found them very helpful and it's great to pay as you go.
I enjoy going away to see family and it's a delight to turn everything off and pay no standing charges! I have only had one problem, with savings, where it won't allow me to pay for electricity. I can pay for gas but then I have to phone and ask for it to be transferred to electricity.
There is a thread of correspondence going since Feb plus calls, so it would be great to have it answered, but no worries I just don't use that anymore. 😊 Are you taking new customers yet?
Kind regards,
Val

[Rebecca]

@Val Hello Val! 😀 An incredibly warm welcome to you, it's sooo nice to hear from you and it already sounds like you are going to be a valuable member of our community!

Thank you for pointing that out and telling us your story about the saving wallet. We LOVE to hear this constructive feedback from our members, as it allows us to go away and feed it back into the business - and then ensure the issue is ironed out - as if it's happening to you - there is a high likelihood that it's happening to other customers and/or members. So we really rely on hearing your feedback.

I will drop you a private mail to collect some more details! 😀

That is so great to hear you ran the homeless shelter for men, what a great achievement and thing to do. I know I speak for myself and the rest of the community when I say I look forward to hearing more from you!

If you need any help with the community or want to find out more about how it all works in terms of posting content etc - please just message me directly! Always happy to help 🤗

[thomas]

@Rebecca hi i am tony and i would like some help with smart score please

[Cat]

Hi Tony,

Rebecca is not working this week. If you have any questions please feel free to post them in our help and support section of the community, just click HERE to make a new post. If I can help in anyway and also any members it will be seen better in that section. 😊

Cat 👋

[Rhoda]

@Rebecca
My name is Rhoda. I am new here, though I have been utilita customer for 3 years now.
I am interested in tips that can help to save money in this hard time.

[Rebecca]

@Rhoda Hello and welcome to the Community! 😀

You are in the right place Rhoda! I think you will find the Help and Support board and the Energy Efficiency board helpful!

Also look out on the home page for the Latest Discussions board - we are currently posting weekly cost of living crisis tips.

Also, please feel free to post any of your own tips on the help and support board for the rest of our members! Sharing is caring 😀

Rebecca

[Terrytomlinson]

@Rebecca hi I'm just wondering if you can help me I have moved home and my new supplier is not with utilta its with British gas how would I go about swapping to utilta from British gas I have phoned up utilta bit there is no answer on the phone

[Rebecca]

@Terrytomlinson Hello there! Welcome to the Community. If you click here to private message me and let me know your old address, new address and best contact number I will get someone to call you and sort this out for you 😀

Rebecca - your Community Manager

[Terrytomlinson]

@Rebecca I have sent a private message to you thank you so much

[Terrytomlinson]

@Rebecca I have sent a private message to you thank you so much