[GaryB]

My electric meter display is blank and my smart meter will not connect, does anyone know how to reset or rectify this problem. Thanking you

[Rebecca]

@GaryB Hello Gary - can you try pushing buttons 'A' and 'A' again and then 'B' on your main meter and then tell me what your meter does?

Thanks,
Rebecca

[GaryB]

Hi Rebecca, thank you so much in replying to my thread, I pressed as requested A A then B and the main display lit up with all different reading as in balance, day's left etc etc and at the end the display went blank. Also my smart meter display just say's " connecting "

Kind Regards Gary

[Rebecca]

@GaryB No problem at all! So the main meter is working then if it reacted and lit up. How quickly does it go dead again after lighting up?

It could potentially be a fault on the main meter.

If you can let me know the above and it may be that we need to get a an engineer out to take a look at your main smart meter.

Thanks,
Rebecca

[GaryB]

@Rebecca The meter lights up and automatically scrolls through the different settings and immediately goes out after it displays " F-Credit ", I hope this helps, thanks again, Gary

[GaryB]

@Rebecca Hi Rebecca, have you any more thoughts about solving my meter problem, kind regards, Gary

[Rebecca]

@GaryB Hello! Can you pop me a private mail by clicking here with your full address, DOB and customer ref number and I can get this escalated and a faults job booked for you so an engineer can come out to identify/fix the technical issue that seems to be presenting?

Thanks again,
Rebecca