[Chrisheron]

@Rebecca please find attached image minus COST function.

[Rebecca]

@Chrisheron Thank you so much for this! It really helps! I am going off to take this to my App Team for investigation and will report back as soon as I have a concrete update 😀

[Rebecca]

@Chrisheron & @DeniseLynn Afternoon 😀 I wanted to take the opportunity to update you now I have gone back to the App Team and had a meeting with them regarding this issue - They are still doing a lot of work in order to understand and investigate why this is happening.

Can you both just double check you are both running the latest software on your smart phones, whether that is android or apple and also ensure you are running the latest version of My Utilita too - and check if this is still happening and showing the KWPH instead of price values?


Once you confirm and update I can feed this back to our App Team to help them rule those factors out 😀

Thanks, and hope you're both well!
Rebecca - your Community Manager

[Chrisheron]

Originally Posted by Rebecca

@Chrisheron & @DeniseLynn Afternoon 😀 I wanted to take the opportunity to update you now I have gone back to the App Team and had a meeting with them regarding this issue - They are still doing a lot of work in order to understand and investigate why this is happening.

Can you both just double check you are both running the latest software on your smart phones, whether that is android or apple and also ensure you are running the latest version of My Utilita too - and check if this is still happening and showing the KWPH instead of price values?


Once you confirm and update I can feed this back to our App Team to help them rule those factors out 😀

Thanks, and hope you're both well!
Rebecca - your Community Manager

The COST function on gas has now mysteriously REAPPEARED. You are at as much of a loss as we are. Iw will closely monitor this in case the COST function '
​​​​​​​somehow' disappears again.

Regards

[DeniseLynn]

@Rebecca hello, I've just seen your message. I can confirm that the cost has reappeared on the gas usage. However I've checked today and the last figures are for Sunday 17th July-today is Thurs 21st . Thanks for your help in this
​​​​​​​Denise

[Rebecca]

@DeniseLynn How strange! Can you provide me another update next Monday, and if the date is still delayed - let me know and I will escalate it. It may just be taking some time to re-sync with the main smart meter.

[DeniseLynn]

@Rebecca no probs will do
​​​​​​​Denise

[Rebecca]

@DeniseLynn Thank you! 😀