[SueBoo1971]

Hi.

I am wondering how to access help towards Gas and Electricity.

I am a PAYG customer with a SMART Meter.

I have never asked for help before.

But I am finding it difficult.

[Rebecca]

@SueBoo1971 Hello Sue 👋 and a warm welcome to the Utilita Community.

Can I start by asking if you have the My Utilita app?

Rebecca - your Community Manager 😀

[SueBoo1971]

Hello Rebecca.

Thank You for the very fast reply.

Yes I do have the My Utilita App.

[Rebecca]

@SueBoo1971 Hey! I am sorry for my delayed reply, I did not get notified of your response as you did not tag me in it 😀 if you could hit the 'reply' button next time under my response, that will automatically tag me in 👍 🤗

Ok great to hear you have the app - have you used the 'Power up' section of it? You can apply for top-ups that you can pay back at no extra cost as part of all future top-ups 📲

[SueBoo1971]

@Rebecca ah... I didnt know how it worked.. Also what about the money the government has given out to energy companies to help people who are struggling financially with Gas and Electricity..

[Rebecca]

@SueBoo1971 Hello! 😀 Not a problem! We have a thread on how Power Up works on our Help and Support Board here.

You can also use the search bar on the home page to type in the subjects you are looking for 😀

In regards to the government energy grant - they should be paid out to all UK households September/October the way this will be distributed has not yet been determined. This is the Warm Home Discount you may be thinking of - and applications usually open around August, which we keep all our customers updated on - including here on the community 😀

Thanks,
Rebecca