So on 11th March I had to have my gas smart meter replaced as the battery died on mine.
Since it was replaced I've had constant issues with it, firstly I wasn't able to top up, that's now been sorted.
Then my credit kept running out every couple of days, I was topping up £20 at a time (no heating on) then after numerous phone calls to Utilita they informed me I was on the wrong tariff! They had put me on the higher charge rate for the first 61kwh monthly instead of the first 2kwh daily. So I had to wait 2 weeks for an engineer to come out an change this as there was no communication on my gas meter. During this time I have topped my gas up with £150 in 22 days!! This was all before the price increase mainly, engineer came out on the 5th. Now I only top up usually £20 every 14 days roughly an always in credit still.
Absolutely disgusting amount of money.
I've put in a complaint to claim the money back, anyone else had a problem like this?
Since it was replaced I've had constant issues with it, firstly I wasn't able to top up, that's now been sorted.
Then my credit kept running out every couple of days, I was topping up £20 at a time (no heating on) then after numerous phone calls to Utilita they informed me I was on the wrong tariff! They had put me on the higher charge rate for the first 61kwh monthly instead of the first 2kwh daily. So I had to wait 2 weeks for an engineer to come out an change this as there was no communication on my gas meter. During this time I have topped my gas up with £150 in 22 days!! This was all before the price increase mainly, engineer came out on the 5th. Now I only top up usually £20 every 14 days roughly an always in credit still.
Absolutely disgusting amount of money.
I've put in a complaint to claim the money back, anyone else had a problem like this?
Last edited by Plee86; 07-04-22 at 11:13.
