[71tina]

Hi where is the best place to put your smart meter

[Rebecca]

@71tina Hello! Nice to hear from you!

The actual main smart meter(s) itself is best placed in an accessible area in your home. From time to time you will need to access it to enter codes, or read from the small screen if it displays any messages or a balance for you.

Your actual small portable In Home Display can be placed in effect anywhere in your home - however, we always advise placing it as close to the main smart meter as possible to ensure that it has the strongest connection signal for the two devices to communicate to one another! 😀

I hope that makes sense and answers your question!

Thanks,
Rebecca

[71tina]

@Rebecca hi I had an engineer come out on Friday he was not helpful at I moved the in house display next to the electric meter and all day Sunday and yesterday I can't see what I'm using for my gas just saying no status I'm getting really fed up with this can't seem to sort the problem out

[Rebecca]

@71tina Oh no - I am sorry to hear this! It could be a number of technical issues - however, there is certainly some trial and executions we can try. I can get this looked into and escalated back into the business. Please can you send me a private message with your full address and/or customer reference number?

You can send me a private message by clicking here.

Thanks,
Rebecca - your Community Manager 😀