Hello and firstly, welcome to the Community and it is very nice to hear from you - although I am sorry it's not in better circumstances after reading your post above.
So - you can very well apply in time and also meet the criteria - but we only get a certain amount of quota. This essentially means a certain amount of Warm Home Discount Grants to give out to those customers that are eligible. Because it's so very unfair if we hand select those that qualify, it's almost on a first come, first serve basis. As it's so popular - these places get filled so quickly.
In addition to this - the bigger suppliers get more quota/spaces because they are a bigger supplier and thus serve more customers in order to have to serve in regards to this scheme.
The only reason this quota rule would be overruled is if you come into the 'Core Group' which means you are of pensionable age and are awarded it by the DWP. That would mean you automatically qualify to receive it. Anything outside this circumstance would count as the 'Broader Group' - and the process would be as I have explained above.
Nonetheless, I totally sympathise and understand the frustration from your end - and it does not make it any easier when you are struggling.
If you wanted to privately message me your customer ref number - I can certainly look into your account to see if there is any more detail and context we can give you. But the explanation above will be the main reason behind it.
To private message me directly - please click here
Thanks again for your message and I hope I have explained it the best I can?
Thanks as always,
Rebecca - your Community Manager 🙂