[Suzan]

Hi it’s Suzan
Has anyone had any issue getting started with smart score on the my Utilita app. In February 2021 I filled out the my property form submitted it and got a message stating “Whoops no data available “ we’re not receiving any usage data from your meter right now.🤷🏽‍♀️
My meter issue was resolved finally🙌🏾 last month but still no my property form on the app.
I would like to know my Data Usage on the app as well as on the IHD (in home display).

Thanks😀

[Rebecca]

@Suzan Thanks for passing back this into the Community! I have alerted this to our Smart Score Team to look into and will report back as soon as they give me any updates 😀

Rebecca - your Community Manager

[Rebecca]

Originally Posted by Suzan

Hi it’s Suzan
Has anyone had any issue getting started with smart score on the my Utilita app. In February 2021 I filled out the my property form submitted it and got a message stating “Whoops no data available “ we’re not receiving any usage data from your meter right now.🤷🏽‍♀️
My meter issue was resolved finally🙌🏾 last month but still no my property form on the app.
I would like to know my Data Usage on the app as well as on the IHD (in home display).

Thanks😀

Hey! Hope you had a lovely weekend?

The Smart Score Team have informed me that your Smart Score issue should now be sorted? 😀

Can you just confirm if it's now all working okay for you?

Thanks,
Rebecca

[Suzan]

Hi @Rebecca
Hope you had a wonderful weekend. Thank you ever so much my Smart Score is up n running 🙌🏾

suzan 😊

[Rebecca]

@Suzan Amazing! SO glad it's al up and running for you!

Please do let me know how you get on with it - as our other customers really do like it and find it useful! 😀

Rebecca 😀

[Alysonukuk2003]

Hi Susan I've just sent you a private message about my scoring problem could you please get back to me about this please

[Alysonukuk2003]

@Suzanyes I have had not updates on my smart scores since last Wednesday but yet when I top up that's working on your app

[Alysonukuk2003]

Hi I got a call today but they didn't help he just wanted to though me £25 and close the complaint and told me to get intutch with my council to come and check my property this is absolutely disgusting he did not help what so ever and I'm only geting one day smart score that was for yesterday

[Rebecca]

@Alysonukuk2003 Hi there, Rebecca - your Community Manager here.

Please can you have been replying to Suzan, however, she does not actually officially work for Uilita. Although she is a Community Member and is here to help - members are not obligated.

As you did not '@' me in - I did not see your replies on this post as I am only notified if you include me in posts by hitting 'reply' to my comments in the thread.

I can see you have also stated you have send Suzan a private mail and not had a response - but again she is only a member and not an official Utilita employee.

As I am the Community Manager and officially work for Utilita - is there anything I can do to help still?

Rebecca