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  • Suzan's Avatar
    Level 2
    Hi itโ€™s Suzan
    Has anyone had any issue getting started with smart score on the my Utilita app. In February 2021 I filled out the my property form submitted it and got a message stating โ€œWhoops no data available โ€œ weโ€™re not receiving any usage data from your meter right now.๐Ÿคท๐Ÿฝโ€โ™€๏ธ
    My meter issue was resolved finally๐Ÿ™Œ๐Ÿพ last month but still no my property form on the app.
    I would like to know my Data Usage on the app as well as on the IHD (in home display).

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Thanks๐Ÿ˜€
  • 4 Replies

  • Verified Answer

    Rebecca's Avatar
    Head of Community
    Verified Answer
    @Suzan Thanks for passing back this into the Community! I have alerted this to our Smart Score Team to look into and will report back as soon as they give me any updates ๐Ÿ˜€

    Rebecca - your Community Manager
  • Verified Answer

    Rebecca's Avatar
    Head of Community
    Verified Answer
    Quote Originally Posted by Suzan View Post
    Hi itโ€™s Suzan
    Has anyone had any issue getting started with smart score on the my Utilita app. In February 2021 I filled out the my property form submitted it and got a message stating โ€œWhoops no data available โ€œ weโ€™re not receiving any usage data from your meter right now.๐Ÿคท๐Ÿฝโ€โ™€๏ธ
    My meter issue was resolved finally๐Ÿ™Œ๐Ÿพ last month but still no my property form on the app.
    I would like to know my Data Usage on the app as well as on the IHD (in home display).

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Thanks๐Ÿ˜€

    Hey! Hope you had a lovely weekend?

    The Smart Score Team have informed me that your Smart Score issue should now be sorted? ๐Ÿ˜€

    Can you just confirm if it's now all working okay for you?

    Thanks,
    Rebecca
  • Suzan's Avatar
    Level 2
    Hi @Rebecca
    Hope you had a wonderful weekend. Thank you ever so much my Smart Score is up n running ๐Ÿ™Œ๐Ÿพ

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹suzan ๐Ÿ˜Š
  • Rebecca's Avatar
    Head of Community
    @Suzan Amazing! SO glad it's al up and running for you!

    Please do let me know how you get on with it - as our other customers really do like it and find it useful! ๐Ÿ˜€

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Rebecca ๐Ÿ˜€
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