[ScottishBoy24]

The han network on my smart meter was opened today so i could pair my new smart display but 8 hours later the han light is still on how long does it take for the han light to go off ? also i raised an issue on my account where the gas tariff isnt showing on the supply address only the electric tariff is showing but i can still see the balances for both meters and top up both meters but no one has got back to me and customer service has been useless

[Rebecca]

@ScottishBoy24 Hello! 😀

I have been informed your tech issue on your meter has been resolved. It is quite complex and rare to explain in a customer friendly way! However nonetheless I wanted to let you know it should all be sorted. Can you let me know if the issue has subsided?

Thanks,
Rebecca

[ScottishBoy24]

The issue with the han has been resolved it went off eventually at some point the next day but im still having issues with my online account not showing my gas tariff and supply number it will only show the electricity tariff ive tried to speak to customer service about this but theyve been absolutley useless i have attatched a photo of the issue. I can still top up both gas and electricity online and through the app and i can still view the balances for both meters i just cant see the tariff or supply number for gas im also unable to see the gas on the meter reading section which means in the event that communication goes down i wouldnt be able to submit a meter reading

[Rebecca]

@ScottishBoy24 Morning! 😀

Let me take this away and speak to one of our Meter Experts and I will come back to you as soon as I have anything.

Rebecca - your Community Manager

[ScottishBoy24]

@Rebecca thank you

[ScottishBoy24]

@Rebecca hi there im just wondering if there are any updates ?

[Rebecca]

@ScottishBoy24 Hiya, not as of yet - as mentioned I will be in touch as soon as I do - these tech issues can take a bit of time to trouble shoot. I have chased up on this and will be in touch when I get a firm answer. 😀

[ScottishBoy24]

@Rebecca no problem thank you

[ScottishBoy24]

@Rebecca hi there yes there is no longer an issue it has been resolved thank you so much for your assistance in helping to resolve it

[Rebecca]

@ScottishBoy24 SO pleased. Just to reassure you and all the other members on here - the issue at hand, I am getting it investigated to ensure that any other customer on our systems with the same issue but perhaps may not know or who has not yet notified us can be resolved.

Letting us know about these issues here on the community, especially when it comes to tech issues or errors allows me to go away, feed it back to the business and get these bugs fixed.

Please do report anything else to me as it's so helpful!

Have a fab weekend!

Rebecca 😀