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  • Join Date: Sep 2021
    Posts: 11
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    Received: 6
    Given: 7

    i think my smart meter may be faulty


    1 Week Ago

    The han network on my smart meter was opened today so i could pair my new smart display but 8 hours later the han light is still on how long does it take for the han light to go off ? also i raised an issue on my account where the gas tariff isnt showing on the supply address only the electric tariff is showing but i can still see the balances for both meters and top up both meters but no one has got back to me and customer service has been useless
  • Join Date: Sep 2021
    Posts: 11
    Thumbs Up
    Received: 6
    Given: 7



    6 Days Ago

    The issue with the han has been resolved it went off eventually at some point the next day but im still having issues with my online account not showing my gas tariff and supply number it will only show the electricity tariff ive tried to speak to customer service about this but theyve been absolutley useless i have attatched a photo of the issue. I can still top up both gas and electricity online and through the app and i can still view the balances for both meters i just cant see the tariff or supply number for gas im also unable to see the gas on the meter reading section which means in the event that communication goes down i wouldnt be able to submit a meter reading
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  • Join Date: Nov 2020
    Posts: 263
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    6 Days Ago

    @ScottishBoy24 Morning! 😀

    Let me take this away and speak to one of our Meter Experts and I will come back to you as soon as I have anything.

    Rebecca - your Community Manager
  • Join Date: Sep 2021
    Posts: 11
    Thumbs Up
    Received: 6
    Given: 7



    6 Days Ago

    @Rebecca thank you