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  • Join Date: Sep 2021
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    New customer baffled by zero information about how to pay bills


    15-09-21

    Following August 17 visit from Utilita rep Ryan, and same day telecon with Utilita rep Joanne

    Q: on which platform do we set up direct debit and/or PAYG arrangements.

    This is a beyond urgent enquiry in a PAYG social housing household which, yesterday, emailed to Utilita without reply.

    The text message from Utilita Monday 30 August 2021 at 08:34
    Utilita keeping you updated. Your ELECTRICITY account will switch to us on Monday 06th September 2021

    The text message from Utilita Wednesday 18 August 2021
    Annual estimate for our Smart Energy option is £237.42. If you haven't already signed up, please call Utilita on 03452 068 777 quoting 233158353. Thanks
    15:57
    Click below to see solutions
  • Join Date: Dec 2020
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    Best Answer


    15-09-21

    @Schroder ,
    ​​​​​​​
    If you are currently unsure I would call our customer service line and they will be able to assist you further.

    Regards
    Dean
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    Best Answer


    15-09-21

    @Dean Obliged to you. Will do as you say and will (try to) delete earlier remarks from this end
  • Join Date: Dec 2020
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    15-09-21

    Quote Originally Posted by Schroder View Post
    Following August 17 visit from Utilita rep Ryan, and same day telecon with Utilita rep Joanne

    Q: on which platform do we set up direct debit and/or PAYG arrangements.

    This is a beyond urgent enquiry in a PAYG social housing household which, yesterday, emailed to Utilita without reply.

    The text message from Utilita Monday 30 August 2021 at 08:34
    Utilita keeping you updated. Your ELECTRICITY account will switch to us on Monday 06th September 2021

    The text message from Utilita Wednesday 18 August 2021
    Annual estimate for our Smart Energy option is £237.42. If you haven't already signed up, please call Utilita on 03452 068 777 quoting 233158353. Thanks
    15:57

    Hi @Schroder ,
    I am sorry you have had some confusion in the text message replies, If you are currently set up as a Credit Customer then you can just use our self serve online direct debit set up form, https://utilita.co.uk/contact/direct-debit.

    If you are currently on a prepay agreement or want to switch your modes you will need to speak with one of our agents on 0345 207 2000 or alternatively you could speak with our live chat agents https://utilita.co.uk/help.

    Kind Regards
    ​​​​​​​Dean
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    15-09-21

    @Dean Obliged to you. Ref "currently set up as a Credit Customer" we don't know, that's just it, Utilita has not advised. Nonetheless will click the link provided and add the only reference we have, and hope for the best
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    15-09-21

    Quote Originally Posted by Schroder View Post
    @Dean Obliged to you.

    Response = "Please ensure your customer number is 10 digits"

    The only reference I have is nine digits,

    ​​​​​​​thanks nonetheless your advice
  • Join Date: Dec 2020
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    15-09-21

    @Schroder.
    The main number for our customer support line is 0345 207 2000 and you will be given options to get through to the relevant departments however if you are having difficulty using the phone line then you could try to contact an agent through our live chat here https://utilita.co.uk/help. and selecting live chat option,

    Unforteuently the community is not managed by any customer service agents and is a platform used for member to member help or to socialise with over members,
    any queries that require talking to an agent directly will need to go through one of our main customer platforms either the number provided above, our live chat or one of our social media platforms such as Facebook or Twitter.

    Additionally I would advise not posting any personal numbers here as this is a public platform and any one even non members are able to see this information posted here and I would not want you to receive any unwanted calls.

    Regards
    ​​​​​​​Dean
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    15-09-21

    @Dean 15/09/2021 15:13
    First hurdle concluded calling 0345 207 2000 where auto reply explains neither date of birth nor post code is recognised. Will now reach out to https://utilita.co.uk/help.
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    15-09-21

    @Dean 15/09/2021 15:14
    At https://utilita.co.uk/help reaching an unfathomable array of options
  • Join Date: Dec 2020
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    15-09-21

    Quote Originally Posted by Schroder View Post
    @Dean 15/09/2021 15:14
    At https://utilita.co.uk/help reaching an unfathomable array of options

    Hi @Schroder
    If you scroll down the page your see a big box saying live chat

    Name:  Screenshot 2021-09-15 152616.png
Views: 535
Size:  16.5 KB

    It will look like the image above.

    Kind Regards
    ​​​​​​​Dean