[Brendon]

Hello, I have had Utilita for a short while now but my app on my phone will not update it stated my electricity is 38 days since its last update, I don’t know how much to top up or can’t use a power up due to my in home hub also not working anymore it must be fault

[Asha]

Hi @Brendon,

Thank you for bringing this to our attention. I have located your account and have initiated a remote communications signal boost to help improve the connection.

Please allow up to 24 hours for this to take effect, as this should give the meter time to regain a stronger signal and resume working correctly.
If the issue persists after this time, please reply to my direct message and we can investigate further and discuss the next steps.

Kind regards,
Ash

[Brendon]

Hello, thank you for trying this but it still has made no difference my plug in smart meter has also stopped working

[JacobCX]

Hi @Brendon

I'm sorry to head your In Home Device isn't working. If you've already responded to the direct message from @Asha then please follow their advice on next steps.

Otherwise you can contact customer services by Webchat here: Expert Energy Help & Support | Utilita Energy Phone options are also available. The customer service teams will be able to investigate your smart meter and try to find a resolution for you.